Trista Langdon
Alexandria,VA
Summary
Strong operational knowledge and experience within Professional Sports and Entertainment Venues. Proven track record executing high profile live events. Forward thinking and solution based approach to Venue Operations, Facility maintenance, Innovation, Health and Safety, Sustainability and Fan Experience.
Overview
27
27
years of professional experience
Work History
Senior Vice President, Operations & Guest Exp.
Washington Commanders
Landover, MD
12.2021 - Current
- Management of Washington Commanders FedExField and The Park: Commanders Practice Facility
- Oversight of to Facilities, Events, Operations, Guest Experience, Security & Transportation & Game Operations Departments
- Contractual management & oversight to venue partners: Levy Restaurants, Jani King Cleaning Franchise and JLL (Engineering)
- Capital Projects and Expenditures Committee: Executing on -Stadium Structural Projects ($1.9M), Stadium/ Practice Facility Rebrand ($3M), Stadium Painting ($1.8M), (40) Premium Suites Refreshed, 1500 4 Topps Mesh Seating Installation, MEP Infrastructure ($1.2) and Team Store / Sports Book Construction
Vice President, Arena Events & Operations
Hornets Sports & Entertainment
Charlotte, NC
09.2017 - 01.2021
- Manage day to day operations of the 19,000 seat multipurpose Sports & Entertainment Facility including onsite Practice Facility
- Main point of contact/liaison to Hornets Business Operations and Basketball Operations
- Manage relationship, contract obligations and budgets with Charlotte Regional Visitors Authority responsible for all Back-of-House Operations
- Manage relationship with Concessionaire, Levy Restaurants and Jani King Cleaning Franchisee
- Responsible for Parking Operations, relationship with DOT other City Services
- Operational point on Capital Improvement Projects, Building Renovations and Urban Development Planning
- Collaborate with Architecture Partner, Construction Manager at Risk, City of Charlotte, Visitors Authority, Owners Representative and Stakeholders
- Lead COVID Recovery efforts including GBAC, WELL Healthy Building & ShareCare Accreditations
- Facility Health & Hygiene Officer Representative to the NBA
- Creating and executing building configurations and policy to stay in compliance with NBA Health and Safety Protocols and NBA Cleaning and Disinfecting Protocols
- Work closely with Guest Experience and Venue Security to create safe and memorable experiences for every guest
Senior Director, Arena Event & Operations
Hornets Sports & Entertainment
Charlotte, NC
09.2013 - 10.2019
- Supervise Arena & Event Operations Teams responsible for the planning and execution of all events
- Manage Department and Event budgets
- Assist with preparation of bid documents recruiting major events for City of Charlotte and Spectrum Center
- Work with Visitors Authority to fulfill City Event obligations
- Facility point of contact for Hornets Basketball Operations, Broadcast Operations and Hornets Business Operations
- Contract management and supervision of internal and external contractors and partners including but not limited to Levy Restaurants, Charlotte Regional Visitors Authority and Jani King Cleaning Franchise
- Fundamental involvement planning and execution of Spectrum Centers Arena Capital Improvement Projects and Capital Expenditures Budgets
- Chair of the Facility Rebrand Committee responsible for rebranding Facility assets during Charlotte Bobcats to Charlotte Hornets name change
- Facility rebrand from Time Warner Cable Arena to Spectrum Center
Director of Arena Events & Operations
Bobcats Sports & Entertainment
Charlotte, NC
05.2008 - 09.2014
- Responsible for set-up and successful execution of all events within Spectrum Center
- Supervise Arena Event Managers
- Provide timely and detailed responses to clients and promoters who inquire about booking/ hosting events within Spectrum Center
- Use of AutoCAD software to create event set-ups, determine stage placement, sightlines, production kills, and capacity for all touring events
Senior Manager, Arena Events & Ops
Bobcats Sports & Entertainment
Charlotte, NC
01.2008 - 09.2014
- Responsible for set-up and successful execution of all events
- Supervise Arena Event Managers
- Provide timely and detailed responses to clients and promoters who inquire about booking/ hosting events within Spectrum Center
- Use of AutoCAD software to create event set-ups, determine stage placement, sightlines, production kills, and capacity for all touring events
Manager/ Senior Manager
Arena Operations, Bobcats Basketball, LLC
Charlotte, NC
01.2005 - 01.2008
- Member of Arena Construction and Opening Team
- Administrative support for EVP and SVP of Charlotte Arena Operations
- Organized and executed Event Staff Hiring Fair for Arena opening
- Over 1400 attendees and 420 successful hires across all Arena Partners and Companies
- Assisted initial training program for all event staff.
Assistant Manager
Store, Lace Em’ Up
Anchorage, AK
01.2002 - 01.2003
- Opening Team
- Assist with buying strategies, write purchase orders and maintain inventory
- Manage employees, scheduling, payroll and customer service
- Daily retail operations and Manager on duty
Education
Master of Science - Park, Recreation & Sports Leadership
Virginia Commonwealth University
Richmond, VABachelor of Science - Business Administration
University of Nevada
Reno, NVDiversity, Equity And Inclusion in The Workplace
USF Muma College of Business
South Florida - Virtual2020
IAVM Venue Management School
O2009
Skills
- Live Event Coordination & Management
- Project & Construction Management
- Leadership & Development
- Strategic Planning
- Operational Planning and Oversight
- Multitasking and meeting deadlines
- AUTOCAD
- Microsoft Excel
- Microsoft Power Point
- Microsoft Word
- Microsoft Access
- Microsoft Teams
- Microsoft SharePoint
- Event Booking
Accomplishments
- Opening Team of former Charlotte Bobcats Arena (2005)
- Successfully planned and executed (3) major Basketball Tournaments in the one yearCIAA Men’s& Women’s Championships, ACC Men’s Basketball Championships & NCAA Men’s East Regional (2008)
- Event Manger/POC for major Live Events including (15) NBA Seasons, (6) AHL Seasons (2) WNBA (2) ACC Men’s Championships (10) CIAA Men’s and Women’s Championships, (4) NCAA Men’s Basketball Championships, Justin Timberlake, Madonna, Elton John & Billy Idol, Beyoncé, Sade, Jay-Z, Bon Jovi, Bruce Springsteen, Bruno Mars, Miley Cyrus, Eagles, Cirque du Soleil, WWE Pay-per-view Events, Foo Fighters, Justin Bieber, Metallica, Monster Jam, Ringling Bros. Barnum & Bailey Circus and Charlotte Jumper Classic Equestrian
- Main Operational and Event POC for Democratic National Convention Committee for the Democratic National Convention (2012), NBA All Star Game (2019), Republican National Convention – Planning (2020)
- Arena Renovations/ Capital Improvement Projects: Team Locker Room Compound, Three Premium Hospitality Spaces, (64) Premium Suites, BOH Event Rooms and Locker Rooms, Fan Shop / Box Office relocation and renovations and state of the art Scoreboard, Corner Boards and LED elements (2014- 2017)
- Mecklenburg County Early Voting Polling Location for 2020 Presidential Election. Novant Health Hospital Partner COVID 19 Vaccination Clinic Location
- Implemented Healthy Building initiatives in response to COVID 19. Healthy Building Dashboard with Honeywell, Global Plasma implementation, Air quality evaluations, upgrades and monitoring, 100% Cashless Building, Mobile F&B and Retail, Mobile Ticketing and Access Management, Reduced capacity events, Health check planning and execution, implementation of CLEAR and COVID 19 Testing Operations. Well Building & GBAC Certifications
Timeline
Senior Vice President, Operations & Guest Exp.
Washington Commanders
12.2021 - Current
Vice President, Arena Events & Operations
Hornets Sports & Entertainment
09.2017 - 01.2021
Senior Director, Arena Event & Operations
Hornets Sports & Entertainment
09.2013 - 10.2019
Director of Arena Events & Operations
Bobcats Sports & Entertainment
05.2008 - 09.2014
Senior Manager, Arena Events & Ops
Bobcats Sports & Entertainment
01.2008 - 09.2014
Manager/ Senior Manager
Arena Operations, Bobcats Basketball, LLC
01.2005 - 01.2008
Assistant Manager
Store, Lace Em’ Up
01.2002 - 01.2003
Master of Science - Park, Recreation & Sports Leadership
Virginia Commonwealth University
Bachelor of Science - Business Administration
University of Nevada
Diversity, Equity And Inclusion in The Workplace
USF Muma College of Business
IAVM Venue Management School
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