Trista May
Flowery Branch,GA
Summary
Dynamic customer service professional with experience at Target, excelling in guest relations and issue resolution. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in managing transactions and maintaining high standards of service, fostering loyalty and repeat business. Detail-oriented and reliable, committed to creating positive experiences.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Target
05.2022 - Current
- Delivered exceptional guest service, ensuring positive shopping experiences and addressing customer inquiries effectively.
- Assisted in maintaining store presentation standards, organizing merchandise displays for optimal visibility and accessibility.
- Collaborated with team members to resolve customer issues promptly, fostering a welcoming environment for all guests.
- Processed transactions accurately using POS systems, ensuring efficient checkout experiences for customers.
- Trained new staff on company policies and procedures, promoting a cohesive team dynamic and service excellence.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Barista
Starbucks, Barista
05.2022 - Current
- Ensured consistent quality of beverages through adherence to Starbucks recipes and procedures.
- Managed inventory levels, reducing waste through efficient stock organization and rotation.
- Maintained cleanliness and organization of work areas, promoting a welcoming environment for customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Mountain Education
Gainesville, GA05-2023
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Issue resolution
- Flexible schedule
- Food and beverage area setup
- Problem -solving
- Management interaction
- Attention to detail
- Reliability
- Guest orientation
- Multitasking Abilities
- Teamwork
- Conflict resolution
Timeline
Guest Service Representative
Target
05.2022 - Current
Barista
Starbucks, Barista
05.2022 - Current
High School Diploma -
Mountain Education