Trista McIntire
New Braunfels,TX
Summary
Motivated professional offering a Master of Science in Clinical Mental Health Counseling; Certified Apartment Manager; Licensed Real Estate Agent. Adds value to any organization in need of great collaboration, interpersonal skills, and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
District Manager |
Avenue5 Residential
Austin-San Antonio, Texas
04.2022 - 05.2023
- Oversaw the operations of a portfolio including 4 to 6 properties including integrations, resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rental collection and delinquency management), property P&L, and property marketing in accordance with company standards.
- Ensured a high level of client customer satisfaction. Oversaw a full associate life cycle including recruiting, mentoring, and performance management.
- Created strategic marketing plans to attract and retain residents in conjunction with Avenue5 marketing team.
- Responsible for the properties annual budget, P&L statements, general ledger and creating necessary reports for the property owners and Avenue5 leadership.
- Oversaw the operations guidelines for each property established within the Property Management Agreement.
- Regularly inspected each property to ensure the highest level of curb appeal, office and maintenance operations, and competitive market positioning.
- Responded to escalated resident complaints and issues and served as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
- Oversaw the management of the property and associate safety records, property loss claims and risk management initiatives.
- Planned and coordinated associate meetings on a monthly/quarterly timeline.
- Other responsibilities as assigned by management.
Property Manager |
Bonner Carrington - Anthem at Ledge Stone Lease-up
Dripping Springs, Texas
05.2021 - 03.2022
- Managed the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards.
- Responsible for meeting owner/manager expectations and providing an excellent A+ Luxury customer service experience.
- Responsible for recruiting, interviewing, corrective feedback, and hiring.
- Created a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development.
- Responsible for executing a strategic marketing plan to attract and retain residents.
- Understood the operations guidelines established within the property management agreement.
- Responded to resident complaints and issues and served as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
- Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.
- Organized and implemented site natural disaster and emergency evacuation plans. Oversaw completion of 2021 Storm Damage in accordance with insurance requirements.
- Managed the property and associate safety records, property loss claims, and risk management initiatives.
- Wrote the Statement of Rental Policy in accordance with TAA and local regulations.
- Planned weekly resident events at a Luxury site standard.
- Managed property and team through RFP process and transition of ownership/management.
Dual-site Property Manager | Pegasus Residential
Villas at Sundance & Cedars of San Marcos
New Braunfels-San Marcos, Texas
01.2019 - 05.2021
- Property Manager duties on two sites - Villas at Sundance (A Class) and Cedars of San Marcos (C Class with on-going Renovations).
- Established and implemented COVID-19 policies and procedures.
- Managed both properties, teams, and repairs through various ice storms including, but not limited to February 2021.
Property Manager |
Kettler Mangement - Villas at Sundance
New Braunfels, Texas
06.2018 - 01.2019
- Managed the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards.
- Responsible for meeting client expectations and providing an excellent customer service experience.
- Responsible for recruiting, interviewing, corrective feedback, and hiring.
- Created a climate in which associates wanted to do their best by leading and communicating a shared vision with associates and providing coaching and development.
- Responsible for executing the strategic marketing plan to attract and retain residents.
- Understood the operations guidelines established within the property management agreement.
- Responded to resident complaints and issues and serves as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
- Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
- Organized and implement site natural disaster and emergency evacuation plans.
- Managed the property and associate safety records, property loss claims, and risk management initiatives.
- Managed team through RFP process and subsequent transition of management.
Education
Master of Science - Clinical Mental Health Counseling
University of Texas At San Antonio
San Antonio, Texas05-2017
Bachelor of Arts - Pre-Counseling Psychology & Sociology
Our Lady of The Lake University
San Antonio, Texas05-2013
Associate of Arts - General Studies - Focus: Business & Accounting
Southern Arkansas University Tech
Camden, Arkansas05-2008
Skills
- Revenue Generation
- Business Development
- Territory Management
- Leadership Development
- Profitability Optimization
- Project Management
- Budget Management
- Staff Recruiting
- Proposal Development
- Market Research
- Financial Management
- Operations Oversight
- Compliance Monitoring
- Contract Management
- Performance Oversight
- Sales Reporting
- Operations Improvements
- Group Presentations
- Leadership Skills
- Recruiting and Hiring
- Goal Setting and Performance Metrics
- Employee Scheduling
- Budget Preparation
- Interpersonal Communication
- Vendor Management
- Operations Management
- Team Building Practices
- Productivity Improvements
- Report Preparation
- Conflict Management
- Business and Operations Analysis
- Marketing Campaigns
- Bid Review
- Budget Administration
- Advertising Management
- Client Relationship Building
- Budgeting Skills
- Staffing Oversight
- Attention to Detail
- Staff Development
- Requests for Proposal
- Team Development
- Team Leadership
- Staff Supervision
- Customer Service
- Action Plans
- Decision-Making
- RealPage Suite
- Onesite
- Financial Suite
- Purchasing
- Ops Technology
- Vendor Credentialing
- Business Intelligence
- Avid Exchange
- BlueMoon
- Yieldstar
- Yardi
- Microsoft Office
- Office 365
- Outlook
- Word
- Excel
- PowerPoint
- Lead Management
- Knock
- Entrata
- HappyCo
- Social Media Marketing
- Outreach Marketing
- CallMax
- SightPlan
- Egnyte
- SalesForce
- UltiPro
Certification
- Certified Apartment Manager
- Licensed Real Estate Agent
References
References available upon request.
Timeline
District Manager |
Avenue5 Residential
04.2022 - 05.2023
Property Manager |
Bonner Carrington - Anthem at Ledge Stone Lease-up
05.2021 - 03.2022
Dual-site Property Manager | Pegasus Residential
Villas at Sundance & Cedars of San Marcos
01.2019 - 05.2021
Property Manager |
Kettler Mangement - Villas at Sundance
06.2018 - 01.2019
Master of Science - Clinical Mental Health Counseling
University of Texas At San Antonio
Bachelor of Arts - Pre-Counseling Psychology & Sociology
Our Lady of The Lake University
Associate of Arts - General Studies - Focus: Business & Accounting
Southern Arkansas University Tech
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