Trista Moss
Sahuarita,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM (Customer Related Management) systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual, polished in navigating multiple computer systems and applications. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives. Customer-focused professional with successful seven-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Jim Miller Financial Services with State Farm
Marana, AZ
04.2017 - 09.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions through data entry with the company and programs in order to provide better future services.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff, through administrative work, with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Dealt with sensitive information and took proper steps to protect customer confidentiality.
- Organized and maintained office filing systems with customer data.
Coding Department
US Tool Group
Farmington, MO
05.2011 - 03.2017
- measured and sorted drill bits needing resharpened for manufacturing companies
- Utilized company computer programs to fulfill customer orders to customer specifications.
Education
High School Diploma -
Safford High School
Safford, AZ05-2002
Skills
- Workflow Management
- Quality Assurance
- Account Management
- Schedule Coordination
- Customer-focused
- Deadline-oriented
- Relationship Building
- Customer Relations
- Meticulous attention to detail
- Cash Handling
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Product Knowledge
- Problem-Solving
- Skilled multi-tasker
- Client relations and retention
- Sales proficiency
- Excellent time management skills
- Customer Service
References
References available upon request.
Timeline
Customer Service Manager
Jim Miller Financial Services with State Farm
04.2017 - 09.2024
Coding Department
US Tool Group
05.2011 - 03.2017
High School Diploma -
Safford High School
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