Trista Trumbull
Richland,WA
Summary
Energetic patient coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.
Overview
17
17
years of professional experience
Work History
Patient Coordinator
Mid-Columbia Dental
Kennewick, WA
12.2023 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Provided support with front office duties such as photocopying documents or scanning files.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Collected payments from patients and arranged payment schedules.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Front Office Lead
Tri-Cities Oral and Facial Surgery
Richland, WA
08.2023 - 12.2023
- Greeted guests upon arrival and provided excellent customer service.
- Assisted in the training of new front office staff members.
- Managed daily operations of the front desk area including check-in and check-out processes and reservations.
- Assigned tasks to other front office personnel based on workloads and availability.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Conducted financial counseling sessions for new and existing patients.
- Developed and implemented marketing plans and strategies to boost company visibility.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
Dental Receptionist
Mitchell Dental
Scottsdale , AZ
10.2020 - 08.2023
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Organized promotional events to increase brand awareness and customer engagement.
- Developed marketing strategies for existing products, services and new product launches.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
Shift Supervisor
Starbucks
Phoenix, AZ
05.2011 - 10.2020
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with management to plan special events or promotions.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Completed opening and closing duties to facilitate business operations.
Patient Coordinator
Whole Health Dentistry
Scottsdale , AZ
08.2017 - 04.2020
- Coordinated patient appointments and maintained appointment schedule.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Assisted with the development of efficient office procedures for improved workflow.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Created monthly reports detailing productivity levels of providers within the practice setting.
- Greeted and welcomed patients in a friendly and professional manner.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Collected payments from patients for services rendered.
- Verified patient information to ensure accuracy of records.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Maintained inventory of office supplies and ordered new materials when needed.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
Office Manager
Lakeview Smiles
Chicago, IL
02.2012 - 10.2015
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
Dental Assistant, Chairside
Lifetime Dental Care Tricities
Richland, WA
05.2007 - 02.2012
- Assisted dentists in providing patient care, including examinations, dental cleanings, and x-rays.
- Greeted patients upon arrival and prepared them for treatment.
- Sterilized instruments before each use and maintained sterilization records.
- Prepared materials needed for dental procedures such as amalgam, composite restorations, cementation of crowns and bridges and impression taking.
- Maintained patient charts with updated information on treatments performed.
- Provided chairside assistance during all phases of restorative dentistry.
- Removed sutures after oral surgery procedures and monitored healing process.
- Instructed patients on proper brushing techniques, flossing methods, nutrition, diet modifications and other preventive measures to maintain good oral health.
- Took digital x-rays using panoramic or intraoral radiography machines as directed by dentist.
- Performed routine laboratory tasks such as pouring impressions and fabricating custom trays.
- Kept operatory equipment functioning properly by cleaning it regularly.
- Ensured that infection control protocols were followed at all times.
- Helped prepare dental materials such as cements, amalgams, composites and impression materials.
- Assisted with preparation of whitening trays for bleaching teeth.
- Disinfected treatment rooms between patients according to established protocols.
- Explained postoperative instructions to patients prior to their discharge from the office.
- Provided support to hygienists in taking periodontal measurements like pocket depths and gingival margins.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Educated patients on treatment procedures and post-procedure home care.
- Documented patient records with procedures performed and added notes taken to charts.
Education
High School Diploma -
Hanford High School
Richland, WA06-2005
Skills
- Electronic Records Management
- Appointment Scheduling
- Patient Care and Education
- Insurance Verification
- Inventory Management
- Organizational standards
- HIPAA Compliance
- New Hire Training
- Payment Collection
- Insurance Practices
- Patient Care Coordination
- Customer Service
- Organizational Skills
- Relationship Building
- Attention to Detail
Affiliations
- Travel
- Books
- Party Planning
- Socializing
References
References available upon request.
Timeline
Patient Coordinator
Mid-Columbia Dental
12.2023 - Current
Front Office Lead
Tri-Cities Oral and Facial Surgery
08.2023 - 12.2023
Dental Receptionist
Mitchell Dental
10.2020 - 08.2023
Patient Coordinator
Whole Health Dentistry
08.2017 - 04.2020
Office Manager
Lakeview Smiles
02.2012 - 10.2015
Shift Supervisor
Starbucks
05.2011 - 10.2020
Dental Assistant, Chairside
Lifetime Dental Care Tricities
05.2007 - 02.2012
High School Diploma -
Hanford High School
Similar Profiles
Cathleen HubbardCathleen Hubbard
Location Manager at Mid Columbia Bus Co.Location Manager at Mid Columbia Bus Co.
RICHARD JAMESRICHARD JAMES
School Bus Driver at Mid Columbia BusSchool Bus Driver at Mid Columbia Bus
Kate JohnsonKate Johnson
Family Health Advocate at Mid Columbia Children's CouncilFamily Health Advocate at Mid Columbia Children's Council