Trista Ware
HCA/CP
Chicago,IL
Summary
A committed employee eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
HCA (Homecare Aid)
Accent Care Home Health
South Holland , Illinois
12.2005 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Managed household errands and other essential duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
Cashier Team Lead
Burger King
Chicago, Illinois
06.2003 - 09.2005
- Coordinated with other departments when additional support was needed during peak hours.
- Trained new cashiers on proper use of registers and store policies.
- Ensured compliance with all safety regulations while performing tasks.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Identified discrepancies between actual sales figures and expected totals.
- Analyzed sales data reports to identify trends in customer buying habits.
- Performed daily opening and closing procedures for the register area.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Assisted cashiers with resolving customer complaints and inquiries.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Developed strong working relationships with team members to foster collaboration.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier
Kentucky Fried Chicken
Chicago, IL
04.2002 - 09.2003
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Collected payments and provided accurate change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and payments, ensuring all transactions were accurate.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Midwest Theological Highschool
Chicago, IL06-2005
Some College (No Degree) - Computer And Information Systems
Kennedy King College
Chicago, ILSkills
- Microsoft Word
- Microsoft office
- Good Telephone Etiquette
- Organization and time management
- Problem-solving
- Social perceptiveness
- Research
- [Area of certification] certified
- PPE use
- Organizational skills
- Self-Directed
- Task prioritization
- Google drive
- Data entry
- Recordkeeping
Timeline
HCA (Homecare Aid)
Accent Care Home Health
12.2005 - Current
Cashier Team Lead
Burger King
06.2003 - 09.2005
Cashier
Kentucky Fried Chicken
04.2002 - 09.2003
High School Diploma -
Midwest Theological Highschool
Some College (No Degree) - Computer And Information Systems
Kennedy King College
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