Trista Wojciechowski
Omro,WI
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 23 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Beck's Meat Processing
05.2023 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Greeted and verified members and guests upon entry to optimize security.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bank Teller
Oshkosh Community Credit Union
10.2020 - 11.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
Assistant Store Manager
Jiffy Lube
06.2020 - 10.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
Shift Lead
Gordon Food Service
05.2019 - 06.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
- Managed order fulfillment and organization of online and promotional package orders.
Education
High School Diploma -
North High School
Oshkosh, WI06.2002
Skills
- Customer Service
- Gift Wrapping Boxes
- Customer Relationship Management
- Customer Service and Assistance
- Safety Regulations
- Exceptional Communicator
- Inbound and Outbound Calling
- Leaf Blowing
- Closing Sales
- Stock Replenishment
- Guest Services
- Refunds and Exchanges
- Merchandise Upselling
- Multi-Line Phone Systems
- Prioritizing Calls
- Retail Marketing
- Product Merchandising
Timeline
Customer Service Associate
Beck's Meat Processing
05.2023 - 07.2023
Bank Teller
Oshkosh Community Credit Union
10.2020 - 11.2020
Assistant Store Manager
Jiffy Lube
06.2020 - 10.2020
Shift Lead
Gordon Food Service
05.2019 - 06.2020
High School Diploma -
North High School
Similar Profiles
Gaige BlackGaige Black
Formulate and Grind - Operator at White Castle Meat Processing PlantFormulate and Grind - Operator at White Castle Meat Processing Plant
Kristy MeyerKristy Meyer
Quality Control Inspector at Elstners Meat ProcessingQuality Control Inspector at Elstners Meat Processing
VARKEY GEORGEVARKEY GEORGE
Sales Coordinator at DIAMOND MEAT PROCESSINGSales Coordinator at DIAMOND MEAT PROCESSING
Ashton ReiterAshton Reiter
Project Manager at CorroHealthProject Manager at CorroHealth
MADYSON TRITTMADYSON TRITT
Paraprofessional at Oshkosh Area School DistrictParaprofessional at Oshkosh Area School District