TRISTACA MCCRAY

• Managed a high volume of customer inquiries via phone, email, and live chat, ensuring timely and accurate responses
• Demonstrated expert knowledge of the division's products/services to assist customers in resolving issues and answering inquiries
• Collaborated with cross-functional teams to address complex customer concerns and escalated issues as needed
• Utilized CRM software to document customer interactions, track issues, and provide follow-up as necessary
• Handled travel arrangements, reimbursements, and collection of clinical data
• Managed service proposals, and paging system, and conducted training seminars
• Administered professional and fellowship development initiatives
• Created, set goals, maintained, and documented clinical projects for record management
• Arranged travel, including flight and hotel bookings.

• Developed data analysis and compilation procedures for global research requirements
• Maintained international partnership databases for preliminary and advanced research projects
• Oversaw reports for research findings and compiled reports for internal and external circulation
• Ensured high-quality research work, including developing studies, research instruments, analysis plans, and reports
• Maintained research appointment schedules and fellow and physician calendars
• Identified prospective research opportunities for different teams.
• Provided suggestions for improvements to products and services based on data analysis and measurable results.
• Presented experimental findings in presentations with graphs, charts and other visual aids.

• Built import/export data files to generate, collect, and document weekly and monthly reports
• Provided facilities, doctors, and members with accurate coverage information, claims history, medical benefits, and deductible and copay amounts.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; and placing and expediting orders for supplies.
• Conducted research, compiled and typed statistical reports, synthesized information, and provided excellent communication to disseminate information throughout the organization.
• Created travel arrangements for senior managers according to their requirements.
• Set up workshops, conferences, and meetings by scheduling and reserving rooms and preparing supplies.
• Oversaw staff correspondence, record tracking, and data communications, resulting in improved automation of office operations.

• Managed workflow processes for authorization requests, including routing documents and tracking progress.
• Collaborated with other UCSD departments within the organization to ensure timely completion of medical authorizations.
• Evaluated current policies and procedures related to authorizing services or products, making changes where appropriate.

• Maintained calendar, scheduled meetings, and book travel arrangements for executives.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
• Set up workshops, conferences, and meetings by scheduling and reserving rooms and preparing supplies.

• Responded accurately to 100+ inbound phone calls with extensive HIPAA, billing, and medical terminology knowledge
• Established knowledge of UCSD protocols for patient registration, clinic and procedure appointment scheduling, authorization, billing, and insurance eligibility.

• Provided research support to Distinguished Professor of Pharmacology
• Oversaw operational proficiency in coordinating clinical research travel
• Prepared presentations, manuscripts, abstracts, and book chapters for publication.

• Reviewed and approved design, data review ground rules, and database design according to SOPs and protocol
• Improved reporting quality for reports by reviewing staff case notes, data entry errors, and language issues for FDA audits
• Managed clinical trials through review, computerization, cleaning, and auditing of clinical data and databases.

• Established relationships with parents to ensure open communication about their child's progress.
• Engaged students through lectures and discussion, increasing classroom interaction to build an inclusive learning environment.
• Developed and implemented lesson plans that incorporated fun, hands-on activities for students.
• Scheduled tutoring sessions to help students improve grades and gain a better grasp of course material.
• Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
• Led students through safety procedures for active shooter and fire drills.
• Participated in workshops, trainings, and conferences to improve educational skills.

• Promoted team-building exercises such as trust falls, scavenger hunts, and ropes courses.
• Promoted a fun, safe, and inclusive environment by monitoring the activity of campers to identify and address behavioral issues.
• Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
• Engaged children in arts and crafts, singing, sports activities, games, and field trips while maintaining a safe environment.
• Introduced new arrivals to other participants, explained facility rules, and encouraged participation.

• Led monitor (CRA) mentoring and supervised other monitors
• Participated in the site selection process to ensure adequate qualifications, training, and resources for investigative sites
• Implemented and monitored clinical trials to ensure sponsor/investigator obligations were met.

• Assisted with the preparation of IRB applications, including protocol and informed consent
• Maintained correspondence with the IRB, including adverse events, annual renewals, and protocol amendments
• Conducted telephone interviews to determine subject eligibility and enrolled subjects.

• Collaborated with internal departments such as Regulatory Affairs and Data Management to ensure that all studies were conducted by ICH-GCP guidelines.
• Guided Good Clinical Practice regulations and other applicable regulatory standards.
• Performed patient assessments, collected and analyzed data, and prepared reports.
• Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
• Conducted quality assurance audits at research sites to ensure adherence to protocols, SOPs, regulations, and guidelines.
• Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, and lab results.
• Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
• Developed case report forms for data collection at investigational sites.

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• Planned and implemented programs for clinical research, health care, or medical facilities supporting personnel administration and training.
• Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff, and other stakeholders.
• Improve policies and procedures through the development, implementation, revision, and evaluation of new protocols.
• Communicated with patients with compassion while keeping medical information private.
• Analyzed data from patient records, surveys, interviews, and focus groups to inform program decisions.

• Responsible for clinical communication with central and local IRBs
• Conducted day-to-day execution of clinical research protocols and clinical subjects.