TRISTA MILLS

Plans, organizes, develops and leads overall operation of assisted living neighborhood in accordance with federal, state, local laws and Sunrise Senior Living standards, guidelines and regulations

- Recruiting, hiring, training and coaching a high quality team

- Ensures community follows all federal, state and local laws and regulations and Sunrise standards as it pertains to resident care and services

- Partners with leadership team to ensure community is in compliance with OSHA requirements

- Assists executive director in completing annual community budget

- Manages department budget to include labor and other expenses and its impact on community's bottom line

- Attends regular meetings: Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement and others as directed by Executive Director

• Educated clients and families on community resources
• Participated in team meetings and trainings to stay updated on best practices and new developments in care management
• Responded to emergency situations and provided support to promote client safety and wellbeing
• Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs
• Evaluated clients progress and adjusted service plans to address areas of concern
• Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients
• Developed and implemented training programs for care staff to enhance skills and knowledge
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees

• Managed 150 caregivers and 6 office staff
• Responsible for recruiting and training
• Scheduled caregivers shifts and staffed when caregivers called out
• In home intakes and created care plans for client
• Monthly authorizations from start to finish
• Answer and document calls to ensure good customer service and client records
• Rotating on-call schedule
• Office manager duties included weekly payroll, weekly reports, monthly reports, company credit card and expense report
• Adherence for clients and staff
• Reported to owner on all things going on in company.

• Supervised day to day operations of three-story office building to include vendor management, processing biometric badge requests, event coordination, executive training and conference planning, office equipment management, inventory supplies and purchasing.
• Developed and maintained successful relationships with vendors, suppliers and contractors
• Coordinated special projects and managed schedules

• Manage patients records to help them qualify for financial assistance for chemotherapy treatment
• Talked with healthcare providers, patients and insurance companies to organize care
• Team Lead over 25 other case managers
• Responsible for team meeting adherence and caseload requirements
• Problem solve case problems and re-train on procedures.

• Managed 20+ wholesale and 100+ retail accounts including purchasing and coordinating delivery schedules for restaurants, schools and job facilities.
• Coordinated Farmers Markets, Trade Shows and Corporate Health & Wellness Fairs, which included inventory control, sales forecasting, set-up and product knowledge
• Managed 20+ employees in office and warehouse
• Responsible for hiring and training sales team
• Vendor management, processed company work order database, oversaw projects to completion and contact for customer satisfaction.