Tristan Acosta

Guest Advocate

• Handled returns and exchanges, maintaining positive relationships with guests while adhering to company policies. (This also included scanning out defective items and distributing them to the correct areas, picking up store phone calls, restocking the items from full go back bins, and grabbing in store pickup orders from hold spaces for guests)
• Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
• Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store. (Departments being fulfillment, stocking, and truck line)
• Provided prompt assistance at self checkouts, reducing wait times for guests during peak hours. (This included removing security tags for guests, keeping an open eye out for shoplifters, collecting hangers, assisting with gift cards, fixing merchandise pricing, rebooting systems after crashes, returning unwanted items to the correct bins, making sure store presentation was good, and greeting or engaging with guests as well as giving a friendly goodbye)
• Ran a given register during a busy time to keep low traffic throughout the store. (This also included keeping aisles clean and presentable, keeping hanger bins empty, keeping merchandise go back bins empty, and greeting guests into your check lane if needed)
• Maintained good teamwork and working with a sense of urgency while on drive up in order deliver orders to guests in a timely manor. (Duties being scanning orders out of hold spaces and into 3 tier carts, checking for all the correct items, walking the carts out to the drive up area in the parking lot, organizing them in cubbies until guests pull in, and scanning the orders out to the correct guests when they arrive)
• Kept carts in good shape by sanitizing them and wiping them down as well as greeting incoming guests entering the store.
• Helped brand attendants collect carts outside on a busy day to maintain store fluidity.
• Restocking empty prongs with needed batteries in the check lanes and throughout the stores aisles.
• Unboxing daily shipments of bullseye items and restocking them as well as making sure that section of the sales floor had good presentation
• Swept and vacuumed in given areas to keep the store looking spotless.
• Enhanced team productivity through good communication, coordination, and cooperation with colleagues on walkie talkies.
• Kept plastic grocery bags and receipt paper stocked throughout the check lanes and self checkouts.

Market Team Member

• Started the day with pulling flats full of dry food and drink onto the sales floor to stock.
• Pulled pallets off trucks and across the store to their designated spots throughout the market section.
• Then pushed needed pallets out onto the sales floor to be stocked in the cold and frozen aisles. (While maintaining first in first out organization in order to guarantee freshness and guest satisfaction)
• Helped assist guests with needed questions and item locations.
• Organized extra plastic and carboard onto a U boat to take to the back of the store and dispose of it in the baler and the trash compactor.
• Back stocked extra grocery in the ambient room, fridge, and freezer units and dry food and drink in the back aisle hold spaces.
• Used the date gun to stamp a tag on each new bakery and meat product set out.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment. (Tasks being running the register, selling lottery tickets, changing trash bags throughout the store, stocking ice cream and cold products, stocking dry food and dry products, sweeping and mopping floors, putting food on the roller grill and temperature checking it, putting pastries and donuts out and scanning out old ones, checking fridge and freezer temps around the store, cleaning bathrooms, vacuuming carpets, brewing fresh coffee pots and cleaning them when finished, restocking cups for coffee and slushies, cleaning the coffee and slushy machines, counting down money in drawer after shift, and counting lottery tickets left at the end of the shift)
• Interacted with customers by phone or in person to provide information. (Such as current inventory and store hours)
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail. (During the item defecting process)
• Improved customer satisfaction by promptly answering inquiries and providing accurate information on products in the store. (Things like price inquiries, current inventory, grabbing a bag of ice from the machine outside, and making a fresh pot of coffee)

• Kept work areas clean, organized, and safe to promote efficiency and team safety. (Mopping, sweeping, wiping down countertops and machinery, and cleaning eating trays)
• Learned all required tasks quickly to maximize performance. (Tasks being preparing mccafe drinks, bagging orders, serving orders to guests, frying hash browns and fries, making mcflurries and ice cream orders, running the fountain drink machine, taking orders on the headset and running them through the POS, and running the back cash window for paying guests)
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately in order to meet time requirements. (Running out messed up or backed up orders to the hold spaces in the parking lot, restocking mccafe drink ingredients, restocking sauces, restocking bags and napkins, restocking cutlery, and restocking cups and straws)

• Accurately completed a first piece inspection on battery groups to ensure efficient and proper machine function as well as maximum battery production.
• Scanned in pallets being worked into the machine as well as machine ID's and system ID's.
• Learned to use electric pallet jacks in order to move pallets when material handlers were busy.
• Learned proper safety around batteries in order to keep lead levels low and work areas clean. (Keeping hands away from face, vacuuming up extra led dust during break periods, properly handling pallet dividers, mopping, vacuuming uniforms off during breaks, washing hands twice with the proper soap during breaks, and showering at the end of shifts)
• Properly removed battery groups off of pallets and into the machine feeders to be assembled.
• Kept eyes up while feeding machine to watch the screen for any errors in the battery building process along the way.
• Fixed and cleared any errors on the machine by correcting the plate errors in the machine and repairing/adjusting machine parts to keep it running.
• Documented any major machine errors throughout the day on the computer system.
• Kept up with my machine partner's side of the feeders when they need to fix or adjust the machine to ensure maximum battery production.
• Watched battery groups come out the back end of the machine and grabbed, fixed, and replaced any incorrect groups to keep the next part of the line moving.
• Properly disposed of cardboards and lead buckets throughout the shift to keep a clean work area.

• Prepared ingredients according to recipes, ensuring consistency and quality in all dishes.
• Maintained cleanliness and organization of kitchen workstations for optimal efficiency.
• Assisted chefs with food preparation tasks, adapting quickly to changing menu requirements.
• Operated kitchen equipment safely and effectively, minimizing downtime during service hours.
• Collaborated with team members to decrease prep time processes and enhance workflow efficiency.
• Trained new staff on proper food handling techniques and kitchen safety protocols.
• Monitored inventory levels of supplies, contributing to timely reordering of essential items.
• Contributed to a positive working environment through effective communication and teamwork practices.
• Maintained high standards of food quality and presentation through consistent adherence to recipes and packing guidelines.
• Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
• Assisted with managing inventory levels, ensuring adequate stock was available for daily operations without excessive waste or spoilage costs incurred.
• Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.