Summary
Overview
Work History
Education
Skills
Timeline
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Tristan Anderson

Raleigh,NC

Summary

Accomplished supervisor and manager with experience in a wide range of fields from retail customer service to warehouse production. Confident in fast paced environments and an efficient multitasker with a reputation for being thorough, accurate and always meeting goals. Recognized for initiating and maintaining positive, professional relationships with a diverse staff, vendors and compliance agencies while always providing excellent customer service and support.

Overview

18
18
years of professional experience

Work History

Fabricator

MLF
06.2022 - Current
  • Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
  • Used torches, hydraulic benders and grinders to cut, shape and join metal workpieces
  • Fabricated components and structures following customer requirements
  • Cut bent, and formed sheet metal and other materials to create metal works
  • Stepped into leadership role while supervisor was on medical lead taking on responsibilities including schedule planning with the project managers, assessing and maintaining equipment, quality assurance for the department, communicating and troubleshooting with engineers, maintaining supply inventory so that projects were uninterrupted while successfully completing my role as a fabricator. During this time my project manager recorded positive feedback from clients and 0% failure rate for projects for which I was responsible. A client expressed a desire to have a more seamless finish then the current standardized for a project and I came up with a solution that both reduced man hours for 2 other departments and lead the client to order several additional pieces
  • Consistently had projects completed 2-3 weeks ahead of schedule allowing clients to receive products in a timely fashion while maintaining high standards of quality

Facilities Manager

OTF Investments
11.2020 - 12.2021
  • Responsibilities included over seeing compliance with state and city regulatory entities as well as the department of agriculture in addition to day to day management and production tasks
  • Conducted facility audits, built and enforced SOPs, as well as training the staff on maintaining compliance which lead to a 90% reduction of state audits and no recorded infarctions or fines during yearly audits
  • OSHA certified, and the WPS trainer for the facility during which no incidents of product misuse or employee injury were recorded
  • Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance while maintaining positive relationships with these entities
  • Led continuous improvement initiatives for procedures and operations which reduced the amount of product loss for quality issues by 50% and contributed to vendor retention by 95%
  • Maintained records of payments, vendor pricing, energy usage and activity reports which allowed the facility to have accurate inventory for customers maintaining uninterrupted sales flow while cutting overhead costs by 10%

Administrative Supervisor

Boulder Ventures
11.2018 - 08.2021
  • Responsible for state regulated book keeping manifests, organizing transfers, delegating tasks, product quality, management of training for safety and product quality assurance, general administrative, compliance, production flow, and record keeping
  • Answered and routed phone calls and emails
  • Upheld protocol in both normal work procedures and at special events.
  • Stepped in to help with front line production during crunch periods
  • during my tenure there was a 20% decrease in product loss as a result of production based issues and no job site related injuries or incidents

Fabricator

Living Design Studios
12.2016 - 10.2018
  • Planning, building and specialty finishing of metal objects, railings, fences and general metal work for high end residential and commercial projects in a hectic production setting
  • Required to be adaptable and successfully problem solve in high stress situations while maintaining a positive work flow and quality results. During this period i worked at several on site projects. One of these the team experienced issues creating the appropriate finish. I came up with a solution that allowed the team to finish work on the site 2 days early saving the company on both man hours and the cost of travel expenses for the team.
  • Verified product quality by checking products for accuracy and completing necessary adjustments
  • worked with clients that included the city of denver, the maven hotel, BROE cherry creek, and well as residential projects in the aspen and vail areas. During this time the company had a long term project that I worked on which went on to be awarded 1st place by the national ornamental metal workers association that year

Teaching Assistant

School of the Art Institute of Chicago
08.2015 - 05.2016
  • Taught students from in diverse backgrounds as well as international students trying to best meet each students' needs. during this time i was able to cross language barriers to help several students achieve their goals leading to them receiving top marks for their courses.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning. during my employment I frequently stayed after on my personal time coaching students on ways to improve the outcomes of their projects.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • During this period the retention rate for the class was 100%.

Shop Technician & Teaching Assistant

School of the Art Institute of Chicago
08.2013 - 12.2015
  • Operated as an on-site metal shop technician and supervisor for a learning institution with a diverse student body of both national and international students. I was able to maintain a safe work environment for student regardless of language barrier and no injuries were recorded during my time in this position
  • Advised on proper tool use and safety for students while helping them to efficiently accomplish projects in a timely fashion while tailoring solutions to individual needs
  • Cleaned, inspected and verified operations of equipment and components to determine repair or maintenance needs. On one occasion I pointed out several parts on tools that were highly used by students and represented a potential risk which had gone unnoticed. after notifying my supervisor i was able to quickly repair the equipment so there was minimal interruption for the students
  • Installed new components or replaced defective parts to restore functionality
  • Applied knowledge of carpentry and general construction to finish work

Team Leader

Starbucks
04.2006 - 08.2011
  • Worked as shift supervisor organizing breaks, doing inventory, managing money and tills, as well as general customer service. during this time inventory saw a 20% reduction of product loss, and no issues with missing incorrect or unaccounted transactions and cash flow
  • Maintained meaningful customer relationships to the extent that when i moved to another branch several customers started coming to that branch specifically.
  • Delegated daily tasks to team members to optimize group productivity creating a welcoming environment for customers, a stocked store front, and smooth transition between shifts
  • Promoted to leadership position in recognition of strong work ethic and commitment to exceptional customer service.
  • Conferred with other supervisors to coordinate operations and activities within or between departments including food safety training and standards for new products. In this period we received no additional audits beyond our annual, and no fines or infarctions were recorded. In the years prior we had an average of 3 per visit.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Bachelor's - Fine Arts

School of the Art Institute of Chicago
Chicago, IL
12.2015

Associate - Communications

Suffolk Community College
Brentwood, NY
05.2008

Skills

  • Customer Service Support
  • Google Docs and Spreadsheets
  • Compliance Management
  • Facilities Management
  • Schedule coordination
  • Data entry
  • Inventory management
  • Employee supervision and task delegation
  • Troubleshooting and problem resolution

Timeline

Fabricator

MLF
06.2022 - Current

Facilities Manager

OTF Investments
11.2020 - 12.2021

Administrative Supervisor

Boulder Ventures
11.2018 - 08.2021

Fabricator

Living Design Studios
12.2016 - 10.2018

Teaching Assistant

School of the Art Institute of Chicago
08.2015 - 05.2016

Shop Technician & Teaching Assistant

School of the Art Institute of Chicago
08.2013 - 12.2015

Team Leader

Starbucks
04.2006 - 08.2011

Bachelor's - Fine Arts

School of the Art Institute of Chicago

Associate - Communications

Suffolk Community College

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Tristan Anderson