Tristan Barbee
Mesa,AZ
Summary
Dedicated and results-driven District Manager, Field Training Manager and General Manager with 10+ years of experience in restaurant operations. Skilled in leading and developing high-performing teams, driving sales growth, and optimizing store performance while maintaining a focus on building up our communities and supporting long term company growth that can appeal to our shareholders. Seeking a challenging District Manager or Operations focused position where I can leverage my expertise to drive business success, build exceptional teams and deliver outstanding results across multiple locations.
Overview
8
8
years of professional experience
Work History
Coffeehouse Leader
STARBUCKS COFFEE COMPANY
08.2024 - Current
- Led my store through multiple community events, such as cleaning local parks, supporting food banks, and teaching high school students about college benefits for ASU.
- Hosted multiple hiring events to meet labor demands for Starbuck's new Green Apron service model.
- Became a certified sustainability champion through the greener apron stores model.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, and mentored individuals with lagging skills.
- Led team through complex customer scenarios, and mentored team on best deescalation practices and guest recovery.
- Was recognized as 1 of 10 stores out of 110 in my area that received no negative marks on food and safety audits through three quarters consecutively.
- Became a "Change Champion" for my district, which involved doing inventory audits for 10 stores and hosting training sessions as needed for other Coffeehouse Leaders and their supervisor teams.
- Hosted meetings with the rest of the district to discuss how my store achieved over 95% in guest satisfaction, and discussed the strategies that my team implemented.
Store Manager/Assistant District Manager
Salad and Go
02.2023 - 06.2024
- Managed theoretical inventories and scheduling based on projected sales of $50,000/week on average.
- Consistently met food safety standards to pass Steritech auditing.
- Consistently achieved 90-100% of sales targets and KPI's set by district management.
- Successfully filled in as a multi-unit manager multiple times to support locations without managers.
- Selected as District Manager Proxy when my DM had to take a 3 month leave of Absence.
- Helped to develop a real time report for all locations within the district to fill out daily with an emphasis on cash deposits +/-, labor, COGs %, sales and guest experience ratings.
- Trained my supervisors and ASM to run our location at any time in case of a need to step out and visit another store within the district.
- Introduced tools and strategies to other store manager's that helped to minimize cash discrepancies, cut average district drive through times by 5 to 10 seconds, achieve a +/- 2% theoretical inventory range for more accurate ordering, and boost guest connection scores to 88% or higher month over month.
- Hosted hiring events for the entire district with the support of the recruiting team.
- Investigated turnover highs at stores as needed to implement solutions for maintaining culture and morale.
Senior Field Training Manager
Kneaders Bakery and Cafe
10.2017 - 01.2023
- Filled in as DM through brand growth and changes as needed.
- Responsible for operational consistency, quality control and P&L maintenance for over 20 locations across Arizona, Colorado and Texas.
- Helped to develop and continuously update training documentation that was used across the brand to ensure a "Consistency equals Customer Comfortability" approach.
- Implemented daily, weekly and monthly cleaning checklists that allowed me to follow up with locations more efficiently in the case of missed marks on store audits.
- Conducted quarterly store audits to identify priorities for training, hiring, and escalation as needed.
- Developed and certified scratch artisan bakers and pastry chefs in order to have a strong bench for future district trainers.
- Helped to personally train new general managers, district managers, and regional managers in various SOP's with a focus on how BOH and FOH interact with each other for maximum efficiency.
- Tracked reporting on waste, labor and COGs to prioritize training needs and build improvement plans.
- Trained head bakers in individual locations to ensure high level performance when I was not able to be in a location.
- Organized communication between holidays and promotional events and tracked sales and productivity to ensure the best turnouts possible.
- Collaborated with HR departments and senior management to align training initiatives with organizational goals and objectives.
- Organized quarterly market meetings with Head Bakers and Assistant Trainers to align the goals and standards for all of Arizona, as well as parts of Texas and Colorado.
Education
Diploma -
Desert Ridge High School
Gilbert, AZ05-2017
Skills
- Excellent oral and written communication skills
- Servsafe Manager certified
- Capable of developing next level leaders
- Recruitment and hiring
- Incidents management
- KPI development
- Strategic planning
- Performance management
- Conflict resolution
Timeline
Coffeehouse Leader
STARBUCKS COFFEE COMPANY
08.2024 - Current
Store Manager/Assistant District Manager
Salad and Go
02.2023 - 06.2024
Senior Field Training Manager
Kneaders Bakery and Cafe
10.2017 - 01.2023
Diploma -
Desert Ridge High School