Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tristan Boyd

Seattle,WASHINGTON

Overview

5
5
years of professional experience
1
1
Certification

Work History

Information Technology Help Desk Support

Seattle Credit Union
08.2022 - Current
  • Provide first-line support to bank employees, addressing technical issues via phone, email, or in-person with focus on excellent customer service
  • Diagnose and resolve hardware, software, and network-related issues efficiently to ensure minimal downtime and disruption to banking operations/remote users
  • Provide remote assistance to bank branches and remote users, ensuring consistent and effective support across all locations
  • Maintain accurate records of support activities, solutions, and procedures to contribute to the knowledge base and improve support efficiency.

Field Technician

Pacific Office Automation
12.2021 - 07.2022
  • Travel to client locations to install, configure, and maintain hardware, software, and networking equipment
  • Install and set up variety of technological systems, including servers, routers, and printers
  • Build and maintain positive client relationships by providing excellent customer service and effectively communicating technical information
  • Work closely with remote support team and collaborate with colleagues to address complex technical challenges.

IT Problem Solver

Amazon Warehouse
06.2019 - 11.2021
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software
  • Oversaw daily performance of computer systems
  • Improved user performance by training each in hardware and software used
  • Answered user inquiries regarding computer software or hardware operation to resolve problems
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Education

Apparel Design -

Wade College
Dallas, TX
10.2018

Skills

  • Communication
  • Troubleshooting
  • Microsoft Office
  • Computer literacy
  • Teamwork and Collaboration

Certification

CompTIA Net +

CompTIA A+

Timeline

Information Technology Help Desk Support

Seattle Credit Union
08.2022 - Current

Field Technician

Pacific Office Automation
12.2021 - 07.2022

IT Problem Solver

Amazon Warehouse
06.2019 - 11.2021

Apparel Design -

Wade College

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Tristan Boyd