Tristan Brown
Orlando,FL
Summary
Excelling customer-focused professional is what I'm known for. I have a strong work ethic and was selected to be a Concierge at The Walt Disney Resort's top tier resort, The Grand Floridian. It is my "do whatever it takes" approach that fosters a welcoming atmosphere to all guests as each receive the personalized attention deservingly so. I thrive in all types of work environments and adapt well as the day and evening unfolds.
Overview
4
4
years of professional experience
Work History
Concierge
The Grand Florida - The Walt Disney World Resort
06.2025 - Current
- Assisted guests at the start of their vacation with the check in process, dining and park ticket reservations, transportation and knowledge of park events.,
- Provided exceptional customer service to clientele from around the globe with anything relating to The Walt Disney World Resort.
- Assisted Club Level guests with a high level of service to ensure their needs are met with any special requests and arrangements coordinated in a timely manner.
- Remedied issues quickly and effectively through active listening, and dynamic communication skills.
Barista
Starbuck Coffee
08.2024 - 06.2025
- Prepared hot and cold handcrafted drinks to company standards.
- Maintained a clean and organized workspace for optimal productivity and safety including drive-thru window and front of house.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs by being helpful with menu description and suggestions.
- Contributed to a positive team environment through effective communication and collaboration with colleagues which included maintaining inventory, along with grinding and brewing..
Barista
Aramark - Campus Starbucks
08.2023 - 05.2024
- Made and served brand-specific café handcrafted beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service along with managing many payment options due to campus setting.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
Barista
Starbucks
02.2022 - 08.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café handcrafted beverages with focus on speed, quality and consistency to company standards.
- Described menu items and made suggestions to customers.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Some College (No Degree) - Tourism And Hospitality Management
Western Carolina University
Cullowhee, NC05-2027
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
Timeline
Concierge
The Grand Florida - The Walt Disney World Resort
06.2025 - Current
Barista
Starbuck Coffee
08.2024 - 06.2025
Barista
Aramark - Campus Starbucks
08.2023 - 05.2024
Barista
Starbucks
02.2022 - 08.2023
Some College (No Degree) - Tourism And Hospitality Management
Western Carolina University
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