Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tristan Brown-Ross

Tristan Brown-Ross

IT
San Antonio,TX

Summary

Reliable and results-driven operations professional with over 7 years of experience in fast-paced, customer-facing environments. Proven ability to lead teams, manage logistics, and streamline service operations while maintaining a strong focus on customer satisfaction. Skilled in troubleshooting equipment issues, coordinating inventory and vendors, and ensuring compliance with safety standards. Known for clear communication, adaptability, and a commitment to delivering high-quality service and support.

Overview

8
8
years of professional experience

Work History

HVAC Technician Assistant

Beat The Heat LLC
04.2024 - Current
  • Performed installation, maintenance, and repair of residential and commercial HVAC systems.
  • Diagnosed system malfunctions and performed component replacements, including motors, compressors, and control systems.
  • Conducted routine preventative maintenance checks to ensure optimal system performance and energy efficiency.
  • Communicated directly with customers to explain issues, provide estimates, and complete service reports.
  • Managed a mobile inventory of tools, replacement parts, and refrigerants to respond to service calls efficiently.
  • Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.

Web Developer and Administration

Self-employed
01.2023 - Current
  • Optimized website performance to enhance usability.
  • Boosted website visibility through effective SEO practices.
  • Designed and implemented web pages, plugins, and functionality for ongoing enhancement.
  • Implemented third-party APIs to add dynamic content.
  • Produced graphic and image materials to support content and digital marketing campaigns.
  • Produced top-tier photographs for multiple media formats.
  • Developed email-based hub to streamline internal communication.

Regional General Manager

Bakery Lorraine
06.2020 - 11.2022
  • Delivered service excellence by managing team performance and customer feedback across multiple locations.
  • Oversaw inventory and equipment maintenance, ensuring systems were up-to-date and operational.
  • Coordinated vendors and logistics to support equipment needs and minimize service disruptions.
  • Trained and mentored staff in procedures and customer engagement standards.
  • Assisted in recruiting, hiring and training of team members.

Computer Technician

Self-employed
01.2018 - Current
  • Integrated computers with network and peripheral systems.
  • Implemented solutions to fix technical problems in hardware and software.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Delivered remote technical support to address client issues promptly.
  • Conducted research to identify cost-effective components that matched client functionality requirements.

Education

High School Diploma - Architecture

John Jay Science And Engineering Academy
San Antonio, TX
06.2014

Skills

  • Desktop technical support
  • Hardware installation
  • Software configuration
  • Network troubleshooting
  • Computer diagnostics
  • Customer service
  • Time management
  • Complex Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Power Tools and Equipment
  • Troubleshooting
  • CAD software proficiency
  • Architectural visualization
  • Graphics design
  • Adobe photoshop
  • Video editing
  • Proficient 3D modeling

Timeline

HVAC Technician Assistant

Beat The Heat LLC
04.2024 - Current

Web Developer and Administration

Self-employed
01.2023 - Current

Regional General Manager

Bakery Lorraine
06.2020 - 11.2022

Computer Technician

Self-employed
01.2018 - Current

High School Diploma - Architecture

John Jay Science And Engineering Academy

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