Tristan Cham
Laguna Niguel,CA
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Customer-savvy FOH accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Reliable FOH brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level FOH position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FOH Team Member
Active Culture - Natural Foods Cafe Yogurt
09.2017 - 01.2024
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Participated in team meetings to discuss improvements in service and address any challenges faced during shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
Barista
Starbucks
08.2016 - 09.2017
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Barback
Urth Cafe
07.2015 - 05.2016
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Promoted a safe environment for both patrons and employees through strict adherence to safety procedures and guidelines set forth by the establishment''s management team.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Provided attentive service and proactively assessed guest needs.
Education
High School Diploma -
Laguna Beach High School
Laguna Beach, CA06.2014
Skills
- Phone Etiquette
- Order Taking
- Salesmanship
- Reservation Management
- Problem-solving
- Excellent communication
- Cash handling
- Menu knowledge
- Multitasking
- Product knowledge
- Attention to detail
- Customer service
- Organizational skills
- Adaptability
- Positive attitude
- Cleanliness
- Active listening
- Decision-making
- Money Handling
- Guest Relations
- Allergy Awareness
- Team Collaboration
- Greeting Guests
- Training and Mentoring
- Complaint Handling
- Menu Memorization
- Food Preparation
- Food Handlers Card
- Food Handler Certification
- High-Volume Dining
- Sanitation Guidelines
- Safe Food Handling
- Kitchen Equipment Operation
- Dining Area Maintenance
- Bar Terminology
- Daily Specials Memorization
- Service Prioritization
Affiliations
- Food service
Additional Information
Enthusiastic, kind, willing to help out anyone. Love to read, and write. love movies, games, and hiking. Outgoing, and love to get to know my coworkers to establish a friendlier atmosphere at a work place.
Certification
Food handler, Rserving responsible serving.
Timeline
FOH Team Member
Active Culture - Natural Foods Cafe Yogurt
09.2017 - 01.2024
Barista
Starbucks
08.2016 - 09.2017
Barback
Urth Cafe
07.2015 - 05.2016
High School Diploma -
Laguna Beach High School
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