Tristan Cleland

Base defense operations center controller:

• Responsible for Command and Control of the on-duty shift.
• Monitor all radio transmissions, Monitor alarms.
• Responsible for the initial dispatching of posts and patrols to incidents that occur on NEANG.
• Writing incident reports.
• Utilized law enforcement databases to gather information on suspects and criminal activities.

Security Patrol:

• Conducted regular patrols in designated areas to deter and detect signs of criminal activity.
• Performed searches of buildings, vehicles and individuals.
• Verified alarm activations by conducting thorough building checks.
• Conducted traffic stops in accordance with NEANG protocol.

Entry/Exit Control:

• Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
• Inspected vehicles entering or leaving the premises for any prohibited items.

Immediate response force member:

• Authenticate personnel entering a restricted area.
• Authenticate personnel entering a restricted area

• Investigated internal and external theft and fraud.
• Audited safety processes and overall business operations.
• Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
• Identified, investigated and resolved internal and external theft and fraud.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Analyzed data from various sources such as CCTV footage and POS systems, in order to identify patterns of criminal activity.
• Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
• Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.

• Processed returned merchandise by strictly following store return and exchange procedures.
• Counted and balanced cashier drawers.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Answered customers' questions and provided information on store procedures or policies.
• Greeted customers promptly and responded to questions.