Tristan Cook
Ballston Spa
Summary
Results driven Line Manager known for high productivity and efficiently completing tasks. Specialize in team leadership, process optimization, and conflict resolution. Excel at communication, decision making, and adaptability, ensuring seamless operations and team cohesion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Line Manager
The Galley Bar and Grill
Malta
02.2025 - Current
- Monitored cooking temperatures and ensured that dishes were presented properly.
- Ordered food supplies as needed to maintain sufficient stock levels.
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
- Planned, prepared and cooked meals according to restaurant specifications.
- Collaborated with chefs on menu changes and special dishes for customers.
- Assessed employee performance regularly providing feedback when necessary.
- Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently.
- Ensured proper food safety standards were met at all times.
- Supervised the inventory of food items to ensure adequate supplies for daily operations.
Shift Manager
Five Guys Burger And Fries
Malta
07.2022 - Current
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Ensured compliance with health and safety regulations.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Trained new employees on company policies, procedures, and job responsibilities.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Pizza Maker/Restaurant Server
Pizza Works - Old Saybrook
Burnt Hills
08.2020 - 09.2022
- Rotated stock items so that oldest product was used first.
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
- Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Trained new employees to perform duties.
Skills
- Motivation techniques
- Influencing skills
- Customer focus
- Employee engagement
- Operations auditing
- Staff scheduling
- Training coordination
- Conflict resolution
- Coaching and mentoring
Languages
German
Native/ Bilingual
Portuguese
Limited
Certification
- Wilderness First Responder
- CPR
- ServSafe
Affiliations
- Avid Hiker
- Soccer
- Ice Hockey
- Gardening
Timeline
Line Manager
The Galley Bar and Grill
02.2025 - Current
Shift Manager
Five Guys Burger And Fries
07.2022 - Current
Pizza Maker/Restaurant Server
Pizza Works - Old Saybrook
08.2020 - 09.2022
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