Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Tristan Edwards

Saint Augustine,FL

Summary

Passionate about promoting lasting member satisfaction by delivering quality service and unparalleled support. Proficient in member service best practices and related options. Dedicated Member Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

MSR 2

Community First Credit Union
09.2021 - Current
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promptly responded to inquiries and requests from prospective customers.
  • Was able to assist members with their needs and provide order rather then receive orders.

Teller 1

Community First Credit Union
12.2020 - 09.2021
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.

Education

Bachelor of Science - Pastoral Theology

Trinity Baptist College
Jacksonville, FL
04.2025

Associate of Science - Pastoral Theology

Trinity Baptist College
Jacksonville, FL
05.2023

Skills

  • Technical Mastery
  • Partnership Building
  • Risk Assessment
  • Technical data analysis
  • Follow-up skills
  • Dispute Resolution
  • Product Knowledge
  • Computer Skills
  • Appointment Scheduling
  • Calm Under Pressure
  • Client Relations
  • Product Sales

Certification

Microsoft Suites

Additional Information

I also work as a Youth pastor as part of my degree, and have involvement with my community. This along with my schooling assists with getting to know people, build relationships and sympathize more.


As a Credit union rep I have been able to meet my goals each year. I continue to meet these goals as well as doing my best to accumulate new knowledge and responsibilities in my workplace. I have take over some of the audits at the branch, and I have lead huddles and also came alongside fellow employees to assist and help. I believe that I develop better when I am challenged and have a goal. And this helps with my development as a rep and person.

Timeline

MSR 2

Community First Credit Union
09.2021 - Current

Teller 1

Community First Credit Union
12.2020 - 09.2021

Bachelor of Science - Pastoral Theology

Trinity Baptist College

Associate of Science - Pastoral Theology

Trinity Baptist College

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Tristan Edwards