Tristan Flynn
Knoxville,TN
Summary
I have been in the restaurant for over 6 years. I have been managing the past 4 years for the company Texas Roadhouse. Where I have learned how to train people, train key hourly manager, work with system to improve our number for more money to come in and make the store more successful.
Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Texas Road House
Turkey Creek, Pigeon Forge, Bristol, Va
06.2019 - 08.2025
- Over Labor and Hours
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Scheduling all FOH employee
- Training Right
- Managing people with coaching them the right ways
- Fixing Issues
- Talking with guest and making sure they leave happy
- Inventory
- Checking invoice to make sure to have Ann inventory
- Resolved customer complaints in professional and timely manner.
Training Coordinator
Texas Road House
Turkey Creek, Pigeon Forge, Bristol, Va
06.2019 - 08.2025
- Making sure all my trainers are trained right.
- Making sure that my new people are trained the right way before they go out on to the floor.
- Making sure that my new people are getting all their tests done.
- Making sure that all their ABC carts are in.
Education
Associate of Applied Science - Medical Assistant
Ross Medical Education
Knoxville, TN04.2023
High Diploma - undefined
Hardin Valley Academy High School
05.2021
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Employee training and development
- Customer service management
- Time management
- Goal oriented
- Workflow management
- Trustworthy and honest
- Employee relations
- Workplace safety
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- American Heart Association - CPR - September 2022 - September 2024
- Serve Safe - ABC - October 2021 - October 2026
Timeline
Service Manager
Texas Road House
06.2019 - 08.2025
Training Coordinator
Texas Road House
06.2019 - 08.2025
High Diploma - undefined
Hardin Valley Academy High School
Associate of Applied Science - Medical Assistant
Ross Medical Education