Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Front End Courtesy Clerk
Kroger
09.2022 - 05.2023
Restocked and organized merchandise in front lanes.
Helped customers take merchandise out of store and loaded items into vehicles.
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Assisted customers with large purchases by carrying items to vehicles.
Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Returned unwanted items to correct store locations and restocked shelves.
Maintained clean and tidy checkout area to optimize service delivery.
Handled shelf restocks and merchandised front lane areas to drive sales.
Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Assisted customers with checkout process to foster prompt and smooth transactions.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Trained new employees on customer service, money handling and organizing strategies.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Contributed to team objectives in fast-paced environment.
Developed and maintained strong working relationships with professionals within assigned territory.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Selected correct products based on customer needs, product specifications and applicable regulations.
Presented professional image consistent with company's brand values.
General Attorney at Office of the General Counsel, U.S. Department of EducationGeneral Attorney at Office of the General Counsel, U.S. Department of Education