TRISTAN GUTHRIE
Gulfport,MS
Summary
Goal-oriented general sales manager knowledgeable about products and learns new information quickly. Effective motivator and leader focused on increasing sales and maximizing team success. Decisive, hardworking and resourceful approach. I am a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Sales Manager
J ALLEN TOYOTA
Gulfport , MS
2023.01 - Current
- Developed and implemented strategies to increase sales revenue.
- Monitored customer satisfaction levels and took corrective action when needed.
- Collaborated with marketing team to develop promotional campaigns.
- Leading an amazing team of sales professionals, sales managers, and finance managers.
- Resolved customer complaints in a timely manner.
- Provided leadership and direction to staff in order to meet established goals.
- Developed and implemented strategies for sales, customer service, inventory control, financial management and other areas of operations.
- Conducted regular meetings with dealership personnel to discuss progress towards company goals, performance issues, potential opportunities and challenges.
- Coordinated the hiring process for new employees by developing job descriptions, recruiting candidates and conducting interviews.
- Created a positive work environment that encourages collaboration among all departments within the dealership network.
- Cultivated strong value-added relationships with customers, vendors, and the manufacturer
- Ensure high turn rates and strong market share in both new and pre owned
Sales Specialist
VIC VAUGHN TOYOTA OF BOERNE
Boerne , TX
2022.10 - 2023.01
- Greeted customers and identified their automotive needs.
- Provided product information, features, and benefits to customers.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Managed sales negotiations and financing options.
- Consistently exceeded quotas by pursuing and closing sales.
Finance Manager
Joe Myers Toyota
Houston , TX
2022.05 - 2022.10
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Analyzed customer credit histories in order to determine eligibility for loans.
- Reviewed contracts for accuracy prior to signing by customers.
- Provided guidance and advice on the best financing options available for customers.
- Resolved customer complaints regarding auto financing services in a timely manner.
- Processed applications for new vehicle loans efficiently and accurately.
- Ensured compliance with all applicable state and federal regulations pertaining to auto financing services.
- Collaborated with sales staff in order to maximize opportunities for profitable deals.
General Manager
Walt Massey Automotive Group
Lucedale , MS
2021.10 - 2022.05
- Responsible for the overall success of the Chevy Buick GMC and CDJR stores
- Successful effectiveness in Repman, My GM rewards, and Dealer Dividends
- High CSI and SSI
- Coaching all team members as needed
- Ensure high turn rates of both new and used.
- Developed and implemented strategies for sales, customer service, inventory control, financial management and other areas of operations.
- Conducted regular meetings with dealership personnel to discuss progress towards company goals, performance issues, potential opportunities and challenges.
- Created a positive work environment that encourages collaboration among all departments within the dealership network.
General Sales Manager
J. Allen Toyota
Gulfport , MS
2018.06 - 2021.10
- Set daily, weekly, and monthly goals for new and used vehicles and gross profit
- Collaborated with Finance on contracts in Transit
- Minimized Chargebacks
- Trained sales managers and sales team members
- Increased Market share within the PMA
- Achieved #1 in the Region and district in new Car volume.
- Collaborated with marketing team to develop promotional campaigns.
- Managed staff of 15 sales representatives, providing guidance and support as needed.
- Conducted regular training sessions for new sales personnel.
Finance Manager
J. Allen Toyota
2017.08 - 2018.05
- Responsible for acclimating and achieving success in Finance in a volume Toyota store by learning Gulf States Toyota Finance products.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Analyzed customer credit histories in order to determine eligibility for loans.
- Reviewed contracts for accuracy prior to signing by customers.
- Provided guidance and advice on the best financing options available for customers.
General Manager
Allen Hyundai
2017.02 - 2017.08
- Provided leadership and direction to staff in order to meet established goals.
- Developed and implemented strategies for sales, customer service, inventory control, financial management and other areas of operations.
- Analyzed automotive industry trends, customer needs and competition activities to develop new products and services or adjust existing services.
- Conducted regular meetings with dealership personnel to discuss progress towards company goals, performance issues, potential opportunities and challenges.
- Coordinated the hiring process for new employees by developing job descriptions, recruiting candidates and conducting interviews.
- Created a positive work environment that encourages collaboration among all departments within the dealership network.
- Managed day-to-day operations of dealership including scheduling of staff hours, assigning tasks and monitoring workflow.
F&I Specialist
JM Family Enterprises, Inc.
2016.10 - 2017.02
- Traveled much of the United States seeking to implement forward thinking processes in Finance Departments
- Increased profit margins for Finance Departments and Sales Desks.
Finance Director
Allen Hyundai
2014.06 - 2016.10
- Responsible for operating with integrity within the bounds of the law in lending practices
- Oversaw all operations in F&I.
GSM/Sales Manager
Allen Hyundai
2012.05 - 2014.06
- Responsible for day to day sales operations, buying of used vehicles, and conducting interviews and hiring sales force.
- Developed and implemented strategies to increase sales revenue.
- Monitored customer satisfaction levels and took corrective action when needed.
- Conducted regular training sessions for new sales personnel.
- Resolved customer complaints in a timely manner.
- Implemented effective incentive programs for sales reps to boost productivity levels.
Sales Professional
Allen Hyundai
2011.08 - 2012.05
- Responsible for building relationships with client base and ensuring vehicles were presentable.
Sales Consultant
Jason Pilger Hyundai
2010.07 - 2011.08
- Responsible for product knowledge of the Hyundai brand and assisting clients in finding the right product.
Business Management
MGI INC
2006.01 - 2010.12
- Managed the day to day operations of both of my parents businesses.
Sales Specialist
HOME DEPOT U.S.A., INC.
2003.01 - 2006.12
- Sales specialty position in flooring installation sales climbed to the rank of #45 in the world in sales volume.
Education
Business -
Mississippi Gulf Coast Community College
12.2003
Skills
- Automotive
- Automotive Aftermarket
- Sales Process
- Vehicles
- Business Management
- Sales Management
- Business Development
- Financial Analysis
- CRM Software
- Forecasting
- Pricing
- Financial Management
- Communication skills
- Customer service
- Sales
Certification
Driver's License
Timeline
General Sales Manager
J ALLEN TOYOTA
2023.01 - Current
Sales Specialist
VIC VAUGHN TOYOTA OF BOERNE
2022.10 - 2023.01
Finance Manager
Joe Myers Toyota
2022.05 - 2022.10
General Manager
Walt Massey Automotive Group
2021.10 - 2022.05
General Sales Manager
J. Allen Toyota
2018.06 - 2021.10
Finance Manager
J. Allen Toyota
2017.08 - 2018.05
General Manager
Allen Hyundai
2017.02 - 2017.08
F&I Specialist
JM Family Enterprises, Inc.
2016.10 - 2017.02
Finance Director
Allen Hyundai
2014.06 - 2016.10
GSM/Sales Manager
Allen Hyundai
2012.05 - 2014.06
Sales Professional
Allen Hyundai
2011.08 - 2012.05
Sales Consultant
Jason Pilger Hyundai
2010.07 - 2011.08
Business Management
MGI INC
2006.01 - 2010.12
Sales Specialist
HOME DEPOT U.S.A., INC.
2003.01 - 2006.12
Driver's License
Business -
Mississippi Gulf Coast Community College
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