Summary
Overview
Work History
Education
Skills
Certification
Timeline
TRISTAN HARPER

TRISTAN HARPER

Food & Beverage Manager
Dallas,Texas

Summary

Capable F&B manager offering over 11 years of experience in foodservice and 6 years in team management. Expert at maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients and staff.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Paradies Lagardere (DFW AIR PORT)
Dallas, TX
07.2022 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Ensured that customer service standards were met or exceeded at all times.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.

Barback /Bartender

Legends Hospitality (AT&T STADIUM)
Arlington, TX
01.2014 - Current
  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Clean glasses, utensils, and bar equipment.
  • Balance cash receipts.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Ambassador (FOH Supervisor)

Eurest (Compass Group USA)
Southlake, TX
08.2022 - 01.2023
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Updated computer systems with new pricing and daily food specials.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.

Assistant F&B Operations Manager

Westin Irving Convention Center at Las Colinas
Irving, TX
01.2021 - 08.2022
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Coordinated resources, documents and schedules to meet challenging deadlines.
  • Monitored sales performance data, updating spreadsheets with information to assist review and analysis.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Improved operations by working with f&b team members and getting customer feedback and implementing changes to improve revenue solutions.

Food and Beverage Supervisor

The Westin Stonebriar Hotel & Golf Club
Frisco, TX
12.2018 - 03.2020
  • Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
  • Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
  • Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
  • Provides coaching, encouragement, and recognition to pack members regularly
  • Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
  • Responds to pack/guest concerns and escalates to leadership as appropriate
  • Understands and participates in scheduling of staff, execution of labor management and forecasting
  • Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
  • Performs daily audits per procedure to ensure optimal operation to standards.

Food & Beverage Supervisor

Hilton DFW Lakes Executive Conference Center
Grapevine, Texas
09.2016 - 12.2018
  • Mixing drinking food expo ( when very busy )
  • Taking tables ( stepping in as server when needed )
  • Mentor by supervisor for a future supervisor role Associate Supervisor restaurant of
  • FIFO ( Date dots check every shift ),cleanliness while slow during shift and closing duties, inventory ( monthly ) and stock and Requisitions supplies (pre-opening) making sure the service, safety, and well being of guest and employees are being followed.
  • Assist management in training, evaluating, counseling, disciplining, and motivating, coaching employees.

Barback/Bartender

W Dallas Victory
Dallas, TX
05.2015 - 10.2016
  • when needed to step up and help) Food Runner Keeping bar service area clean working pool bar/pool parties Helped with Banquets .
  • has Houseman and Bar back on special events setting up for live performance.

Barback / Trainer

Yard House
Dallas, Texas
12.2014 - 05.2015
  • assist our Bartenders in clearing the bar top, cleaning the bar ware,and restocking glassware and plate plat ear out kegs as needed to keep our beers on tap freshening room, bar, lobby, and service areas are clean, stocked.

Barback/Server Ass./Food Runner

Hilton Dallas/Park Cities
Dallas, Texas
01.2014 - 11.2014
  • Setting up / Breaking Down Bar Running food Bussing tables polishing silver wear Monthly Inventory help with Brunches.

Head Server Assistant / Barback

Levy Restaurants (Compass Group)
Dallas, Texas
08.2011 - 01.2014
  • Setting Up buffet tables Cleaning silver wear / glass wear Setting up/Breaking Down Bar Ass.
  • Bartenders/servers Monthly Inventory.
  • Effectively multitasked within fast-paced environment.
  • Cleared dishes after courses for prompt table maintenance.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.

Education

Associate of Applied Science - Hospitality Management Hospitality Management

El Centro College, Dallas, TX
2016

High School Diploma -

Duncanville High School, Duncanville, TX
2011

Skills

  • Active Listening Speaking
  • Reading Comprehension Customer and Personal
  • Service
  • Time Management Critical Thinking
  • Judgment and Decision Active Learning
  • Balance, cash receipts, closing, coaching, counseling, Critical Thinking, doors, Inventory, Listening, Mentor, money, Speaking, Reading, safety, servers, Supervisor, tables, Time Management, transportation
  • Safe serving knowledge
  • Health codes compliance
  • Proficient in mixology
  • Alcohol ordering

Certification

  • ServSafe
  • TABC

Timeline

Ambassador (FOH Supervisor) - Eurest (Compass Group USA)
08.2022 - 01.2023
Assistant General Manager - Paradies Lagardere (DFW AIR PORT)
07.2022 - Current
Assistant F&B Operations Manager - Westin Irving Convention Center at Las Colinas
01.2021 - 08.2022
Food and Beverage Supervisor - The Westin Stonebriar Hotel & Golf Club
12.2018 - 03.2020
Food & Beverage Supervisor - Hilton DFW Lakes Executive Conference Center
09.2016 - 12.2018
Barback/Bartender - W Dallas Victory
05.2015 - 10.2016
Barback / Trainer - Yard House
12.2014 - 05.2015
Barback /Bartender - Legends Hospitality (AT&T STADIUM)
01.2014 - Current
Barback/Server Ass./Food Runner - Hilton Dallas/Park Cities
01.2014 - 11.2014
Head Server Assistant / Barback - Levy Restaurants (Compass Group)
08.2011 - 01.2014
El Centro College - Associate of Applied Science, Hospitality Management Hospitality Management
Duncanville High School - High School Diploma,

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TRISTAN HARPERFood & Beverage Manager