Overview
Work History
Skills
Timeline
Generic

Tristan Hearld

Newport,KY

Overview

7
7
years of professional experience

Work History

IT Technician

Blair Technology Group
Covington, KY
01.2023 - 11.2023
  • Provided technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems promptly
  • Installed, configured, and maintained computer systems, networks, and peripherals, ensuring optimal performance
  • Assisted with the setup and maintenance of servers, both physical and virtual, to support company operations
  • Collaborated with team members to implement IT security measures, including firewall configurations and antivirus software
  • Managed the inventory of IT equipment, ensuring proper documentation and asset tracking
  • Trained end-users on software and hardware usage, enhancing their technical proficiency.

Tech Team Member

Target Newport
Newport, KY
08.2021 - 01.2023
  • A Target Tech Team Member is responsible for providing excellent customer service in the electronics and technology departments of Target stores
  • Their primary duties include assisting customers with product inquiries, offering information about the latest technology trends and features, and guiding customers through the selection and purchase of electronic devices and accessories
  • Target Tech Team Members are also expected to stay informed about new product releases, promotions, and pricing, ensuring accurate and up-to-date information for customers
  • Additionally, they play a crucial role in troubleshooting and resolving technical issues, processing transactions, and maintaining a clean and organized work environment
  • Strong interpersonal and communication skills are essential for this role, as Target Tech Team Members need to effectively engage with customers, understand their needs, and provide solutions tailored to their preferences.

Marketsource Sales Representative

Target Newport
Newport, KY
08.2021 - 12.2021
  • A Market sales representative specializing in phone sales is tasked with promoting and selling mobile devices and related products or services
  • This role involves showcasing the features, specifications, and advantages of different phone models, addressing customer inquiries, and guiding them through the purchasing process
  • Successful Marketsource sales representatives are adept at building rapport, staying informed about the latest technology trends, and tailoring their pitch to meet individual customer needs
  • They are also responsible for maintaining accurate sales records, achieving sales targets, and providing excellent customer service to foster long-term relationships and customer satisfaction.

Sales Representative

Metro by T-Mobile
Latonia, KY
08.2020 - 04.2021
  • A Metro by T-Mobile Sales Representative is responsible for delivering outstanding customer service in the telecommunications retail environment
  • Their main duties include engaging with customers to understand their mobile communication needs, recommending appropriate plans, phones, and accessories, and guiding them through the sales process
  • Sales Representatives are expected to stay updated on the latest products, promotions, and industry trends to provide accurate information to customers
  • They handle customer inquiries, process transactions, and actively work to meet or exceed sales targets
  • Additionally, Sales Representatives assist customers with technical support, troubleshoot issues, and ensure a positive overall shopping experience
  • Building rapport, effective communication, and a good understanding of the mobile technology landscape are crucial for success in this role.

Team Member

Ross Dress For Less
Newport, KY
10.2019 - 05.2020
  • A Ross Dress for Less Team Member is responsible for various tasks contributing to the overall operation and customer experience within a Ross store
  • Their responsibilities include maintaining a clean and organized store environment, restocking merchandise, and assisting with inventory control
  • Team Members actively engage with customers, providing assistance in locating products, answering inquiries, and facilitating a positive shopping experience
  • They also operate cash registers, process transactions, and handle customer returns
  • Additionally, Team Members play a role in implementing merchandising strategies, ensuring that displays are visually appealing and products are appropriately priced
  • Team collaboration and effective communication skills are essential for success in this role, as Team Members work together to create a welcoming and efficient retail environment at Ross Dress for Less.

Kitchen Staff

Hofbrauhaus Newport
Newport, KY
05.2017 - 07.2019
  • A Kitchen Staff in a restaurant plays a crucial role in supporting the overall functioning of the kitchen
  • Their responsibilities typically include food preparation tasks such as chopping, slicing, and peeling ingredients, as well as assisting in cooking and assembling dishes
  • Kitchen Staff are often responsible for maintaining cleanliness and hygiene in the kitchen area, including washing dishes, utensils, and equipment
  • They may also be tasked with restocking ingredients, keeping track of inventory, and ensuring that the kitchen meets food safety standards
  • Team collaboration and effective communication with chefs and other kitchen staff are essential for a smooth and efficient operation
  • In some cases, kitchen workers may also assist in basic cooking tasks under the supervision of chefs, contributing to the timely and accurate preparation of meals in a restaurant setting.

Skills

  • Effective verbal and written communication skills
  • Clear and concise expression of ideas to assist and reassure customers
  • Analytical skills to identify issues and provide practical solutions
  • Proven ability to resolve customer concerns and ensure satisfaction
  • In-depth understanding of company products or services
  • Continuous learning to stay updated on product features and changes
  • Efficiently handle multiple customer inquiries in a fast-paced environment
  • Prioritize tasks to meet response time and resolution targets
  • Flexibility to navigate various customer scenarios and adapt to evolving processes
  • Quick adjustment to changing priorities and customer needs
  • Maintaining a friendly and positive demeanor, even in challenging interactions
  • Ability to turn negative experiences into positive outcomes
  • Proven skill in managing and resolving conflicts with diplomacy
  • Turning customer complaints into opportunities for satisfaction
  • Familiarity with relevant customer service tools, software, and databases
  • Ability to navigate systems efficiently to retrieve and input information
  • Technical proficiency in hardware and software troubleshooting and maintenance
  • Network configuration and management
  • Proficient in operating systems (Windows, macOS)
  • Strong knowledge of IT security protocols and practices
  • Excellent problem-solving and analytical skills
  • Effective communication and customer service skills
  • Proficiency in IT documentation and reporting
  • Strong teamwork and collaboration skills
  • Ability to work with colleagues to ensure a seamless customer experience
  • Attentive listening skills to understand customer concerns and needs
  • Responding empathetically to build rapport and trust

Timeline

IT Technician

Blair Technology Group
01.2023 - 11.2023

Tech Team Member

Target Newport
08.2021 - 01.2023

Marketsource Sales Representative

Target Newport
08.2021 - 12.2021

Sales Representative

Metro by T-Mobile
08.2020 - 04.2021

Team Member

Ross Dress For Less
10.2019 - 05.2020

Kitchen Staff

Hofbrauhaus Newport
05.2017 - 07.2019

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Tristan Hearld