Tristan Hicks
Bristol,TN
Summary
Dynamic and results-driven professional with extensive experience at Ramaco Resources, excelling in team building and continuous improvement. Proven track record in enhancing productivity through effective training and innovative problem-solving. Skilled in inventory management and committed to fostering strong relationships, ensuring compliance and operational excellence in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Underground Electrician
Ramaco Resources
Berwind,WV
01.2025 - Current
- Assisted in training new team members, fostering a supportive learning environment that increased overall productivity.
- Enhanced overall team performance by offering constructive feedback during regular evaluations, fostering a culture of growth and development within the organization.
- Improved equipment performance by implementing upgrades based on manufacturer recommendations and industry best practices.
- Performed underground electrical repairs and maintenance.
- Reduced downtime for electrical equipment through diligent troubleshooting and efficient repairs.
- Partook in Number training sessions per year to keep up to date with equipment changes.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance across all projects in the work history section.
- Collaborated with team members on complex projects, resulting in successful completion within budget and timeline constraints.
Supply Coordinator
Ramaco Resources
Berwind,WV
10.2020 - 01.2025
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Implemented demand planning methods to optimize stock levels and minimize stockouts.
- Streamlined procurement processes for faster order fulfillment and reduced lead times.
- Assisted in budget development for the procurement department, contributing to overall financial goals and targets.
- Managed supplier relationships, ensuring timely delivery of high-quality products at competitive prices.
- Maintained accurate records of purchase orders, invoices, and shipments, enabling precise monitoring of expenses related to supplies.
- Provided training to junior team members on best practices related to supply coordination, fostering a culture of learning and growth within the department.
- Ensured compliance with company policies and industry regulations during all aspects of supply coordination.
- Developed standard operating procedures for consistent supply coordination across the organization.
- Purchased, organized, and distributed supplies for maintenance activities and personnel use.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Supervised and managed employees during sorting, packaging and return procedures.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Evaluated team performance and provided feedback on areas requiring improvement.
Territory Manager - Sales and Service
Buchanan Oil
Oakwood, VA
07.2019 - 10.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Provided valuable input resulting in new opportunities for growth and development.
- Contributed to team sales goals by upselling products and services to customers.
- Collaborated with team members to achieve monthly sales.
Owner/Operator Truck Driver
TRH Trucking
Paynesville, WV
10.2014 - 07.2019
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
Underground Coal Miner
XMV Mining
Gary,WV
06.2010 - 08.2014
- Ensured compliance with federal regulations, maintaining accurate records of ventilation plans and methane testing results.
- Increased overall mine productivity through the efficient operation of longwall shearer machines during coal extraction processes.
- Strengthened teamwork among crew members through effective communication and collaboration during mining tasks.
- Fostered a culture of safety awareness through regular participation in safety meetings and training sessions with fellow miners.
- Streamlined communication between shifts by maintaining clear documentation of completed work tasks and ongoing projects.
Education
Certificate Of Technical Studies -
Southwest Virginia Community College
Cedar Bluff, VA10.2016
Machinist - Machining
McDowell County Vocational
Welch, WV06.2009
High School Diploma -
Iaeger High Scool
Iaeger, WV05.2009
Skills
- Continuous improvement
- Professionalism
- Self motivation
- Task prioritization
- Team building
- Relationship building
- Heavy lifting
- Decision-making
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Team coordination
- Continuous learning mindset
- Inventory management
- Training others
- Customer service
Timeline
Underground Electrician
Ramaco Resources
01.2025 - Current
Supply Coordinator
Ramaco Resources
10.2020 - 01.2025
Territory Manager - Sales and Service
Buchanan Oil
07.2019 - 10.2020
Owner/Operator Truck Driver
TRH Trucking
10.2014 - 07.2019
Underground Coal Miner
XMV Mining
06.2010 - 08.2014
Certificate Of Technical Studies -
Southwest Virginia Community College
Machinist - Machining
McDowell County Vocational
High School Diploma -
Iaeger High Scool