Managed and updated an extensive real estate database encompassing data from over 3,000 US counties.
Compiled tax reports and conducted tidelands searches for both residential and commercial properties.
Provided prompt and informative responses to customer inquiries regarding requested title searches.
Collaborated with the operations team to identify and streamline inefficiencies in existing processes.
Predictive Analyst
First Class Realty
06.2019 - 06.2020
Analyzed data and created reports to effectively reach specific age groups with a high probability of selling real estate.
Proactively managed client and broker relationships and ensured all their needs were successfully met.
Notified the company of several families selling their home and seeking a broker. Grand value of homes sold was $8M of which the company made a 6% return of $480,000.
Data Analytics
CHIPS Technology Group
06.2018 - 08.2018
Researched IT support ticket trends amongst all clients. Compared by work types and sub-types and helped turn this information into actionable data that reduced tickets by client.
Compared tickets quarter over quarter over a twelve (12) month period by client. Worked with Director of Service to review client ticket trends to analyze any growing trends amongst clients.
Prepared time to resolution and response time reports. Reviewed data analysis with Director of Service to identify staffing and training needs for the organization.
Prepared reports for professional services team for projects in a 12-month period. Prepared reports detailing budgeted time vs actual time by phase, budgeted hours vs actual hours by normal business hours and after hours. This information was used to create project templates.
Education
Bachelor of Science - Business Administration
NYU Leonard N. Stern School of Business
New York, NY
01.2024
Archbishop Molloy High School
Briarwood, NY
Skills
Customer Service
Microsoft Office
Data Entry & Management
Organizational
Resilient
Collaborative
Volunteering
During the pandemic rallied neighborhood teenagers to assist the elderly with buying groceries, completing outdoor chores, and setting up vaccination appointments.
Languages
Spanish - Limited Working
Awards & Interests
Awards: Recipient of Henry E. Niles Scholarship (NYU Full/Academic)