Tristan Lahnala
Mount Vernon,WA
Summary
A results-driven and dedicated landscape industry professional seeking an Operations Manager position where my extensive experience in business operations and deep understanding of landscape maintenance can contribute to the growth and success of the organization. Bringing a wide range of skills in team management, project planning, financial analysis, and customer service, I am committed to driving efficiency, improving customer satisfaction, and achieving more than exceptional results.
Overview
10
10
years of professional experience
Work History
Landscape Maintenance Foreman
Pacific Style Landscapes Inc.
09.2022 - Current
- Mowed, trimmed, and maintained HOA, commercial & residential accounts.
- Operated landscaping equipment including string trimmers, backpack blowers, zero turns, 30" & 21" mowers, chainsaws & hedge trimmers.
- Trained new employees on equipment & procedures to be more efficient.
- Delegated tasks to workers when in charge of an account. Always taking into account certain strengths & weaknesses of team members to be the most productive with our time.
Assistant Operations Manager
Green Earth Landscape Services
09.2021 - 09.2022
- Helped the company become more professional in the eyes of the community, whether it be getting a logo designed, implementing software to help day-to-day operations, or branding our trucks to gain exposure & awareness.
- Picked up potential client phone calls, using tactics to showcase professionalism & sincerity to better establish a relationship from the beginning.
- Developed & implemented a routing system, which in turn ramped up productivity & lowered overhead costs.
- Estimated installations & maintenance contracts.
- Helped open & close projects ranging from 500 to 35,000 US dollars.
- Communicated with a Spanish-speaking foreman to make sure that the project was done to the customer's satisfaction.
- Challenged to research trends & procedures of big named competitors to better understand the industry.
- Made inventory & assigned company transactions to the designated deduction for tax purposes.
- Took over customer relations if a job didn't go as planned. Using my knowledge to reassure the customer that everything will be fine.
- Established relations with local vendors such as tree farms, nurseries & repair shops for equipment.
- Designed the website & optimized SEO daily to ensure a top spot on most search engines in the area.
Lead Foreman
Courtney Gordon's Complete Lawn Care
06.2018 - 04.2021
- Trained new employees to learn new systems, and apply best practices.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Created and implemented plans to maximize the efficiency of workers.
- Assisted in recruiting and hiring new workers.
Owner/Operator
EZ Mowing Lawn Care
04.2015 - 05.2018
- Managed day-to-day business operations & performed most in-field tasks
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily tasks such as string-trimming, mowing & backpack blowing.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
General Laborer
Positive Growth Landscape Service
02.2013 - 04.2015
- Assisted team members with tasks that require group effort.
- Maintained grounds by trimming, weeding, and general clean-up.
- Operated landscaping equipment with a focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Edged and mowed lawns, flowerbeds, and landscape features.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Used customer feedback to make operational improvements.
- Cut trees and shrubs to shape and maintain the landscape.
Education
High School Diploma -
Lincoln High School
Tacoma, WA06.2013
Skills
- Landscape Project Management
- Finance and Accounting Oversight
- Business Development
- Advertising Campaign Development
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Desktops, Laptops, and Mobile Devices
- Mathematical Calculation and Reasoning
- Capital Expenditures Oversight
- Logistics Planning
- Purchasing and Planning
- Budget Tracking
Timeline
Landscape Maintenance Foreman
Pacific Style Landscapes Inc.
09.2022 - Current
Assistant Operations Manager
Green Earth Landscape Services
09.2021 - 09.2022
Lead Foreman
Courtney Gordon's Complete Lawn Care
06.2018 - 04.2021
Owner/Operator
EZ Mowing Lawn Care
04.2015 - 05.2018
General Laborer
Positive Growth Landscape Service
02.2013 - 04.2015
High School Diploma -
Lincoln High School
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