Tristan Lavine
Care Coordinator
Brooklyn,NY
Summary
Professional with strong background in Care Coordination. Skilled in patient advocacy, healthcare scheduling, resource management and multi-tasking under pressure. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes. Seeking to bring my experience and acquired skills to HSS for new challenges and continued growth.
Overview
10
10
years of professional experience
Work History
Care Coordinator, Dermatology/ Mohs Surgery
Memorial Sloan & Kettering Cancer Center
03.2019 - Current
- Greet/Prep patients for medical appointments
- Transcribe and schedule Licensed Medical Practitioners orders and dispositions
- Coordinate patient's treatments, labs, and procedures
- Collaborate with Medical Practitioners throughout multiple departments regarding specified patient care
- Requesting and archiving outside patient medical records
- Submitting patient pathology after surgical procedures
- Providing structural clinical scheduling for clinic operational needs
- Assisting and navigating patients and guest through scheduled visits
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Support Analyst, Meaningful Use
NYC Health+Hospitals
10.2016 - 03.2019
- Point of contact for Patient Portal Liaisons experiencing issues
- Train all new employees in workplace role, responsibilities, and expectations
- Maintain training material to reflect most recent changes to program
- Assist all patients seeking assistance through Epic enrollment emails
- Record and report a log of all patients’ interactions
- Created user accounts and managed access control.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Monitored helpdesk and responded to incoming tickets to address support needs.
Patient Portal Liaison, Patient and Guest Relations
Kings County Hospital
12.2014 - 10.2016
- Enroll patients in the online Patient Portal
- Instruct and assist patients in use of patient portal and troubleshooting
- Forward and report patient complaints to the Patient and Guest relations office
- Provide patients with online access
Education
Associate Degree -
Kingsborough Community College
01.2012
High school Diploma -
James Madison High School
01.2005
Skills
- Patient education
- Organizational skills
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Scheduling
- Process improvements
- Strategic planning
- Problem-solving
- Time management
- Team collaboration
Accomplishments
Won Care Coordinator of the month three times.
Timeline
Care Coordinator, Dermatology/ Mohs Surgery
Memorial Sloan & Kettering Cancer Center
03.2019 - Current
Support Analyst, Meaningful Use
NYC Health+Hospitals
10.2016 - 03.2019
Patient Portal Liaison, Patient and Guest Relations
Kings County Hospital
12.2014 - 10.2016
High school Diploma -
James Madison High School
Associate Degree -
Kingsborough Community College
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