Tristan Listak

Delivered operational support within an office-based service environment, managing customer workflows before, during, and after delivery. Regularly used enterprise-level software and tools to monitor and resolve service needs.

-Managed daily case tracking, coordinated between departments, and documented customer records across systems.

-Acted as liaison between logistics, sales, and customers to ensure seamless order fulfillment and post-sale support

-Assisted management with escalations, provided training to new hires, and maintained smooth office flow.

Oversaw frontline service delivery across a range of customer-facing departments. Balanced multiple responsibilities including returns, brand compliance, POS operations, and team support.

-Trusted as Guest Service Team Lead when needed for strong performance and leadership.

-Cross-trained in roles including Cashier, Café Representative, and Self-Checkout support.

-Reinforced brand standards and ensured efficient, friendly, service interactions under pressure.