Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronald Smith

Des Moines,IA

Summary

Resourceful IT Technician offering 20+ years of experience providing expert-level support to users within various industries. Polished in customizing desktop applications, installing computer applications, troubleshooting hardware/software, and recording technical issues. Familiar with Windows, Linux and Mac OS environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Desktop Support Technician - Contract

Axelon Technologies
09.2022 - 12.2022
  • Computer builds and imaging, Software installation and uninstalls, Diagnostics,
  • Imaged computers and migrated client data
  • Coordinate laptop replacement with clients both locally, and remote
  • Assisted with the installation of new computers, peripherals and other IT-related equipment.
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Installed and configured hardware such as PC/Mac devices, printers, scanners, monitors, keyboards and mice.

Desktop Support Technician - Contract

Randstad Technologies
05.2022 - 08.2022
  • Completed computer builds and imaging
  • Supported software installation and uninstalls
  • Troubleshot computer systems to identify and resolve operating system and application problems.
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Performed daily maintenance of computer systems to keep network processes fluid.

Computer Technician - Contract

Pinnacle Light Industrial for Unisys
01.2022 - 04.2022
  • Performed basic network troubleshooting and maintenance activities.
  • Worked to troubleshoot software issues for (IOS, Android, and Windows),
  • Troubleshot standard and nonstandard HW Devices (peripherals like monitors, label printers, etc.)
  • Meeting room management (Video and Audio Equipment), Toner replacement “MPS” (local task),
  • Performed stock management (incoming & outgoing IT goods),

Desktop Support Technician - Contract

IDC Technologies
10.2021 - 12.2021
  • Handle first-point escalation for all technical and process issues, including Mac, PC, and various hardware issues
  • Ensure proper communication and quick resolution as a crisis manager
  • Plan and schedule changes,
  • Coordinating with different stakeholders to process changes in software and hardware, as well as regular updates, Perform RCA for Major Incidents related to his / her tower,
  • Follow quality/security process defined for the engagement,
  • Perform Trend analysis, identify the top few incidents, and work with respective teams/individuals to minimize the incidents,

10.2020 - 10.2021
  • Employment opportunities limited due to Covid

Education

A.A.S. Degree in Computer Engineering Tech -

The City University of New York

Skills

  • Technical Support of hardware and software
  • Performance Testing
  • System Configuration
  • Device Configuration
  • Hardware Diagnostics
  • Hardware Troubleshooting

Certification

  • CompTIA A+
  • Minolta Certified Professional

Timeline

Desktop Support Technician - Contract

Axelon Technologies
09.2022 - 12.2022

Desktop Support Technician - Contract

Randstad Technologies
05.2022 - 08.2022

Computer Technician - Contract

Pinnacle Light Industrial for Unisys
01.2022 - 04.2022

Desktop Support Technician - Contract

IDC Technologies
10.2021 - 12.2021

10.2020 - 10.2021

A.A.S. Degree in Computer Engineering Tech -

The City University of New York

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Ronald Smith