Hi, I’m
Tristan Mathieu
Austin,TX
Summary
First-Line Supervisor with 6 years of experience in personal service industry. Solid record of continuing education to stay abreast of industry trends and developments. Collaborates with managers and supervisors to stay informed of changes affecting operations. Observes and evaluates workers' appearance and performance for compliance with specifications.
I would like to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
Work History
Rent-A-Horn Professional Valet
Valet Manager
2016.10 - Current (6 years & 11 months)
Job overview
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Rendered excellent service to customers and sales staff
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
Capitol Chevrolet Of Austin
Service Technician Trainee
2020.09 - 2021.07 (10 months)
Job overview
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
- Trained customer employees and managers on machine use and maintenance.
- Documented all changes and actions in computer-based tracking system.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
Salt Lick BBQ
Table Server
2012.05 - 2016.09 (4 years & 4 months)
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collected orders and relayed them to meatcutters quickly and accurately.
Education
James Bowie High School , Austin, TX
High School Diploma
06.2014
Skills
- Traffic Direction
- Customer Satisfaction
- Car Parking
- Maintaining Clean Work Areas
- Solution Coordination
- Motivational Leadership
- Proper Staffing
- Shift Coverage
- Corrective Actions
- Time Management
- Strategic Decision-Making
- Train Employees
- Retail Sales Customer Service
Timeline
Service Technician Trainee
Capitol Chevrolet Of Austin
2020.09 - 2021.07 (10 months)
Valet Manager
Rent-A-Horn Professional Valet
2016.10 - Current (6 years & 11 months)
Table Server
Salt Lick BBQ
2012.05 - 2016.09 (4 years & 4 months)
James Bowie High School
High School Diploma