Seasoned Business Operations Assistant with over 13 years of managerial expertise, particularly in supervisory roles at Forde/Telecom LLC. Proven track record in enhancing project delivery and cost efficiency, adept in accounts receivable and QuickBooks. Excelled in leadership and strategic planning, significantly improving customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Operations Assistant
Forde/ Telecom LLC ( contract bids )
Charlotte, NC
09.2014 - 05.2024
Collaborated with management teams to deliver assigned programs
Directed the recruitment process of key employees and the selection of consultants and outsourced vendors
Management and accountability for the budget associated with the program
Working with Engineering, Operations, and Manufacturing to define project scope, schedule, cost, resources, quality, and deliverables in collaboration with customers
Track project milestones and deliverables
Conducting project reviews and creating a recommendations report to identify successful and unsuccessful project elements
Managed teams working on different programs and smoothed out any areas of possible conflict
Evaluated the timely performance of different teams working on a project and documented the progress accordingly
Responsible for the day-to-day operations and project management of all outstanding projects that were wireless-related
Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Performed research activities to assist in decision-making processes within the department.
Gathered and analyzed large amounts of data for project research.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Assisted in developing and implementing policies and procedures related to business operations.
Facilitated meetings with customers and internal team members to communicate project updates.
Handled incoming calls and directed callers to theappropriate department or employee.
Senior Construction Accounts Receivables
GSM Engineers
05.2011 - 07.2013
Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc
Reconciling processed work by verifying entries and comparing system reports to balances
Paying employees by verifying expense reports and preparing paychecks
Paying vendors by scheduling paychecks and ensuring payment is received for outstanding credit; generally responding to all vendor inquiries regarding finance
Preparing analyses of accounts and producing monthly reports
Verifying and reconciling invoices
Match purchase orders to invoices and enter invoices into the systems
Reconcile processed work by verifying entries and comparing system reports to balances
Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries
Pay employees by receiving and verifying expense reports for advances; preparing checks
Maintain accounting ledgers by verifying and posting account transactions
Verify vendor accounts by reconciling monthly statements
Enter new or updated vendor names and data
Report sales taxes by calculating requirements on paid invoices
Provide accurate and effective document preparation and records management relative to the AP function by records retention policies and procedures
Negotiated contracts with vendors for supplies required in a construction project.
Reviewed architectural drawings, blueprints, and specifications for accuracy and completeness.
Computed loads and material stresses to determine optimal design specifications for foundations and bridge spans.
Managed and directed construction, operations or maintenance activities at project site.
Education
Bachelor of Business Administration - Business Accounting, Public Relations
Georgia State University
Atlanta, GA
05.2009
Associate of Science - Child Physiological Development and Human Behavior
Borough of Manhattan CUNY
NY, NY
12.2006
Skills
13 years of Supervisory, Managerial, and Operations Merchandise experience
10 years Call Center Experience
Accounts payable and receivable specialist, fixed assets reporting familiarity, and expertise in invoice and payment
Extensively trained in corporate settings, and responsibilities and effectively served as the first point of contact for resolutions, expertise in resolving escalated issues and working under deadlines
Track record of assisting in the implementation of reporting and procedures that reduce labor costs and improve customer satisfaction ratings
Intuit QuickBooks specialist, Sales and Audits, an expert in GAAP and statutory
Certification
ADP-CERTIFIED ACCOUNT HOLDER, 10+ years of Accounting and Finance experience with highly creative Sales and Auditing skills.
Quickbooks Certified, H-355638
Xceptional Accounting Services LLC EST 2018
References
References available upon request.
Timeline
Business Operations Assistant
Forde/ Telecom LLC ( contract bids )
09.2014 - 05.2024
Senior Construction Accounts Receivables
GSM Engineers
05.2011 - 07.2013
Bachelor of Business Administration - Business Accounting, Public Relations
Georgia State University
Associate of Science - Child Physiological Development and Human Behavior
Borough of Manhattan CUNY
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