Tristan Merz
Ludlow Falls,OH
Summary
Proactive Dispatcher and Cashier Team Lead with extensive experience in managing high-stress situations, coordinating timely deliveries, and providing exceptional customer service. Skilled in dispatch software, schedule management, and conflict resolution. Known for maintaining accurate records, training team members, and promoting teamwork.
Overview
6
6
years of professional experience
Work History
Dispatcher
Steve Rauch Inc
09.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Cashier Team Lead
Big Mikes Gas N Go
08.2019 - 08.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
Team Member
Conagra Brands
01.2019 - 04.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Northridge High School
Dayton, OH05.2015
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Schedule Coordination
- Customer Relationship Management
- Route Navigation
- Routing orders
- Service Coordination
- Maintaining call metrics
- Work Order Management
- Communication Equipment Operation
- Dispatching field personnel
- Database Maintenance
- Closing tickets
- Service planning
- Customer Service
- Decision-Making
- Active Listening
- Multitasking Abilities
- Effective Communications
- Organizational Skills
- Microsoft Office
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Dispatch Recordkeeping
- Time Management
- Multitasking
- Task Prioritization
- Creative Thinking
- Relationship Building
- Communication Management
- Mentoring and Coaching
- Workload Management
- Training and Development
- Work Crew Dispatch
- Call Center Software
- Quality Control
Timeline
Dispatcher
Steve Rauch Inc
09.2022 - Current
Cashier Team Lead
Big Mikes Gas N Go
08.2019 - 08.2022
Team Member
Conagra Brands
01.2019 - 04.2019
High School Diploma -
Northridge High School
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