Tristan Newell
Fort Collins,CO
Summary
Graduating marketing student at Colorado State University with a strong background in digital marketing, graphic design, and website design. Proficient in Adobe Creative Cloud, WordPress, and SEO. Experienced in team leadership and customer engagement from managing shifts at Dutch Bros Coffee. Passionate about creating impactful marketing campaigns and optimizing online experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Dutch Bros Coffee
03.2020 - Current
- Team Leadership: Supervise and support team members, ensuring a fun, motivated, and high-performing team.
- Operational Management: Oversee shift operations, inventory, delegate tasks, and ensure store cleanliness and safety compliance
- Training & Development: Coach, mentor, and train employees to enhance performance and uphold company standards.
- Cash Handling & Financial Accuracy: Manage registers, conduct cash audits, and ensure accurate transactions.
- Problem-Solving & Conflict Resolution: Address customer concerns, team challenges, and operational issues efficiently.
- Brand Representation: Embody and promote Dutch Bros’ mission, values, and company culture.
- Customer Service: Handle escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promotion: Promoted to shift manager in August 2023.
Lifeguard
Town of Castle Rock
11.2018 - 03.2020
- Certified Lifeguard: Experienced in ensuring the safety of swimmers in various aquatic environments.
- Rescue & First Aid Skills: Proficient in performing rescues and administering first aid and CPR as needed.
- Situational Awareness: Vigilant and attentive to surroundings, able to quickly identify and respond to potential hazards.
- Commitment to Training: Committed to ongoing training and professional development to uphold lifeguarding skills and certifications.
Education
BBA - Marketing
Colorado State University
Fort Collins, CO05-2025
Skills
- Wordpress
- Google Analytics
- Microsoft Suite
- Adobe Creative Cloud
- SEO Optimization
- Hubspot
- Time Management
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Task Delegation
- Conflict Resolution
Certification
- Google Analytics 4 Certification
- HubSpot Digital Marketing Certification
- Customer Experience Management (CEMF), Colorado State University
- Marketing Communication & Branding (MCBF), Colorado State University
Timeline
Shift Manager
Dutch Bros Coffee
03.2020 - Current
Lifeguard
Town of Castle Rock
11.2018 - 03.2020
BBA - Marketing
Colorado State University
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