Tristan Pennington
Customer Service Specialist
Lexington,US
Summary
Dynamic, results-driven professional with a proven track record in sales, remote assistance, and customer service. Expertise in appliance sales, troubleshooting, and customer relationship management, complemented by effective upselling strategies that drive revenue growth. Exceptional communication and technical skills enhance the ability to deliver outstanding service and value in every customer interaction. Committed to fostering long-term relationships and ensuring customer satisfaction through tailored solutions and support.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Sales Representative
Discount Warehouse Appliance
05.2024 - Current
- Sell a wide range of home appliances, including washers, dryers, refrigerators, and stoves.
- Assist customers in selecting products that meet their needs and budgets, including 90-day credit options.
- Provide basic appliance troubleshooting and help coordinate minor repairs.
- Load and unload appliances from semi-trucks, ensuring proper handling and inventory accuracy.
- Organize and maintain showroom displays and stockroom storage.
- Deliver attentive service and post-sale support to ensure customer satisfaction.
Ambassador
Activus Connect
08.2023 - 05.2024
- Facilitated Annual Enrollment Insurance for multiple companies through remote assistance.
- Managed enrollment fulfillment, providing information on benefits and plans.
- Processed COBRA payments and DBP, ensuring accurate and timely transactions.
- Delivered exceptional customer service, troubleshooted issues, and offered comprehensive support.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Sales Representative
SD Truck Springs
06.2022 - 08.2023
- Specialized in preventing cancellations and driving sales through effective solutions.
- Addressed customer needs at the moment to prevent order cancellations.
- Implemented upselling strategies to offer additional products based on customer requirements.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales Consultant
Best Buy
05.2019 - 08.2022
- Excelled as a computer sales specialist, consistently exceeding sales targets.
- Identified upselling opportunities and stayed informed on industry trends.
- Participated in team training programs to enhance product knowledge and sales skills.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Education
Diploma - Welding: TIG Welding, MIG Welding
Tennessee College of Applied Technology
01.2018 - 01.2019
High School Diploma -
North Side High School
TN, United StatesSkills
Appliance Sales & Customer Service
Communication & Negotiation
Repair & Troubleshooting Support
Time Management
Data Entry
Microsoft Office
Fraud Prevention & Detention
90-Day Credit Sales
Inventory Coordination
Certification
10-Hours General Industry Safety and Health
Timeline
Sales Representative
Discount Warehouse Appliance
05.2024 - Current
Ambassador
Activus Connect
08.2023 - 05.2024
Sales Representative
SD Truck Springs
06.2022 - 08.2023
10-Hours General Industry Safety and Health
09-2019
Sales Consultant
Best Buy
05.2019 - 08.2022
Diploma - Welding: TIG Welding, MIG Welding
Tennessee College of Applied Technology
01.2018 - 01.2019
High School Diploma -
North Side High School