Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Horizon Air
01.2024 - 06.2024
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Server/Brand Ambassador
Touch Down Marketing, INC.
04.2020 - 12.2023
Report daily recaps and event photos online
Setup and breakdown brand display/work materials
Creating positive, lasting impressions of relative companies and increase awareness of products through collateral distributions and product demonstrations
Developed and maintained positive working relationships with others to reach business goals
Quickly recorded transactions in MICROS system to deliver prompt service
Addressed diner complaints with kitchen staff and served replacement menu items promptly
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Dispatcher / Office Secretary
Gee's Hot Shot Services, LLC
04.2017 - 04.2020
Communicated all emergencies, delays due to weather, carrier schedule changes to customers and supervisors
Create invoices, manage customer accounts, gather paperwork from drivers, kept records organized by DOT standards
Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
Responded to inquiries from callers seeking information.
Lead Pre-K Teacher
La Petite Academy
07.2016 - 04.2017
Plan and implement dynamic curriculum. Laying the foundation for kindergarten readiness while tendering to children's daily needs, personal hygiene and care routines
Regarded as a leader among teacher peers in the development of creative lessons and exciting indoor and outdoor learning experiences.
Organized extracurricular activities for students, promoting social-emotional growth and fostering a sense of community within the school.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Service Advocate
Target
01.2014 - 06.2016
Supported team members, fostering a collaborative and productive work environment.
Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Promoted store promotions and incentive programs to increase overall sales revenue.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Education
Associate of Arts - Esthiology
Aveda Arts And Science Institute
Austin, TX
08.2023
High School Diploma -
Hope High School
Port Lavaca, TX
01.2014
Skills
Customer Service
First Aid
Reliability and punctuality
Strong Work Ethic
Hospitality service expertise
Food and Beverage Service
Administrative tasks
Professional Appearance
Verbal and written communication
Safety Procedures
Problem-solving abilities
Data Entry
Certification
TABC Certified
Food Handlers Certified
CPR Certified
Personal Information
Willing To Relocate: Anywhere
Accomplishments
Successfully calmed passengers during a turbulent storm in 2024 while en route to Reno.
Achieved a safety award for my meticulous efforts during flight's arm door procedure in preventing a maintenance risk.
Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Arts & Crafts
Allows myself to be creative and see things in different perspectives. It's something that brings me joy and reduces my stress.