Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Arts & Crafts
Timeline
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Tristan Quintanilla

Tristan Quintanilla

Kyle,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Flight Attendant

Horizon Air
01.2024 - 06.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.

Server/Brand Ambassador

Touch Down Marketing, INC.
04.2020 - 12.2023
  • Report daily recaps and event photos online
  • Setup and breakdown brand display/work materials
  • Creating positive, lasting impressions of relative companies and increase awareness of products through collateral distributions and product demonstrations
  • Developed and maintained positive working relationships with others to reach business goals
  • Quickly recorded transactions in MICROS system to deliver prompt service
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Dispatcher / Office Secretary

Gee's Hot Shot Services, LLC
04.2017 - 04.2020
  • Communicated all emergencies, delays due to weather, carrier schedule changes to customers and supervisors
  • Create invoices, manage customer accounts, gather paperwork from drivers, kept records organized by DOT standards
  • Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.

Lead Pre-K Teacher

La Petite Academy
07.2016 - 04.2017
  • Plan and implement dynamic curriculum. Laying the foundation for kindergarten readiness while tendering to children's daily needs, personal hygiene and care routines
  • Regarded as a leader among teacher peers in the development of creative lessons and exciting indoor and outdoor learning experiences.
  • Organized extracurricular activities for students, promoting social-emotional growth and fostering a sense of community within the school.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Service Advocate

Target
01.2014 - 06.2016
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.

Education

Associate of Arts - Esthiology

Aveda Arts And Science Institute
Austin, TX
08.2023

High School Diploma -

Hope High School
Port Lavaca, TX
01.2014

Skills

  • Customer Service
  • First Aid
  • Reliability and punctuality
  • Strong Work Ethic
  • Hospitality service expertise
  • Food and Beverage Service
  • Administrative tasks
  • Professional Appearance
  • Verbal and written communication
  • Safety Procedures
  • Problem-solving abilities
  • Data Entry

Certification

  • TABC Certified
  • Food Handlers Certified
  • CPR Certified

Personal Information

Willing To Relocate: Anywhere

Accomplishments

  • Successfully calmed passengers during a turbulent storm in 2024 while en route to Reno.
  • Achieved a safety award for my meticulous efforts during flight's arm door procedure in preventing a maintenance risk.
  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Arts & Crafts

Allows myself to be creative and see things in different perspectives. It's something that brings me joy and reduces my stress.

Timeline

Flight Attendant

Horizon Air
01.2024 - 06.2024

Server/Brand Ambassador

Touch Down Marketing, INC.
04.2020 - 12.2023

Dispatcher / Office Secretary

Gee's Hot Shot Services, LLC
04.2017 - 04.2020

Lead Pre-K Teacher

La Petite Academy
07.2016 - 04.2017

Service Advocate

Target
01.2014 - 06.2016

Associate of Arts - Esthiology

Aveda Arts And Science Institute

High School Diploma -

Hope High School
Tristan Quintanilla