Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tristan Johnson

Graham,WA

Summary

Professional in customer-facing roles, efficient in handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

4
4
years of professional experience

Work History

Sales Associate

Michael Kors
Bellevue, WA
11.2019 - 07.2020
  • Assisted customers with product selection, sizing and styling.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Developed promotional strategies to increase sales volume.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Upsold additional items based on customer interests and needs.
  • Answered customer inquiries regarding product features, pricing, and availability.

Representative

Audi
Seattle, WA
03.2019 - 12.2019
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Processed customer orders and collected payment information.
  • Established positive relationships with customers through effective communication techniques.
  • Participated in training sessions designed to improve overall job performance.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Answered phone calls and directed them to appropriate personnel.
  • Provided administrative support including photocopying, faxing, and filing.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Sales Lead Manager

Gymboree
Bellevue, WA
03.2018 - 10.2018
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Supported sales team members to drive growth and development.
  • Collaborated with management to implement marketing initiatives, increasing sales.
  • Analyzed team performance on weekly basis through review of in-depth reports.
  • Resolved customer complaints quickly while maintaining high standards of service excellence.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Ensured that all team members adhered to established processes and procedures.

Teaching Assistant

Pheonix Montessori
Renton, WA
06.2016 - 07.2018
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
  • Supervised children and participated with children in activities.
  • Instructed and monitored students in use and care of equipment and materials.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Created and maintained a safe and engaging learning environment for all students.
  • Established positive relationships with students, parents, fellow teachers and school administrators.

Sales Associate

Nordstrom
Bellevue, WA
07.2017 - 12.2017
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Developed promotional strategies to increase sales volume.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.

Education

Some College (No Degree) -

Bellevue College
Bellevue, WA

Rockwell Real Estate
Bellevue, WA

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Administrative support
  • Time management
  • Networking
  • Team leadership
  • Analytical thinking
  • Attention to detail

Timeline

Sales Associate

Michael Kors
11.2019 - 07.2020

Representative

Audi
03.2019 - 12.2019

Sales Lead Manager

Gymboree
03.2018 - 10.2018

Sales Associate

Nordstrom
07.2017 - 12.2017

Teaching Assistant

Pheonix Montessori
06.2016 - 07.2018

Some College (No Degree) -

Bellevue College

Rockwell Real Estate

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