Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tristan Roth

Rapid City,SD

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

11
11
years of professional experience

Work History

Customer Service

RMS Screenprinting And Embroidery
11.2021 - Current
    • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
    • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
    • Provided customers with information about availability and pricing.
    • Resolved various issues and discrepancies for customers.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Evaluated suppliers to maintain cost controls and improve operations.
    • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
    • Established foundational processes for business operations.
    • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
    • Prepared bank deposits and handled business sales, returns and transaction reports.

Home Daycare Owner

Tristan's Daycare
03.2015 - 11.2021
    • Developed and operated within annual operational budget.
    • Logged information regarding naps, feedings and any medications administered.
    • Provided support and guidance to children in conflict resolution.
    • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
    • Responded to inquiries from parents and guardians.
    • Instructed children in crafts and other activities to promote gross and fine motor skills.
    • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
    • Dispensed snacks and meals to children in accordance with nutritional guidelines.
    • Documented children's growth and development.
    • Created safe and engaging learning environment for groups of diverse children with various learning styles.
    • Developed lessons and activities to promote children's physical and emotional development.
    • Maintained accurate accounting of tuition and operating reports.
    • Handled daily administrative tasks efficiently to minimize time away from children.
    • Implemented daily routines and activities to stimulate and engage children.

Medical Assistant

West River Dermatology
10.2014 - 03.2015
    • Sanitized, restocked, and organized exam rooms and medical equipment.
    • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
    • Obtained client medical history, medication information, symptoms, and allergies.
    • Performed medical records management, including filing, organizing and scanning documents.
    • Collected and documented patient medical information such as blood pressure and weight.
    • Called and faxed pharmacies to submit prescriptions and refills.
    • Documented vital signs and health history for patients in clinic and hospital environments.
    • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
    • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
    • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
    • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
    • Completed clinical procedures and gathered patient data for interpretation by physician.
    • Taught patients about medications, procedures, and care plan instructions.
    • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
    • Verified patient insurance coverage and collected required co-payments.
    • Explained procedures to patients to reduce anxieties and increase patient cooperation.
    • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Medical Assistant

Rushmore Clinic
11.2012 - 10.2014
    • Sanitized, restocked, and organized exam rooms and medical equipment.
    • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
    • Obtained client medical history, medication information, symptoms, and allergies.
    • Performed medical records management, including filing, organizing and scanning documents.
    • Collected and documented patient medical information such as blood pressure and weight.
    • Called and faxed pharmacies to submit prescriptions and refills.
    • Documented vital signs and health history for patients in clinic and hospital environments.
    • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
    • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
    • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
    • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
    • Completed clinical procedures and gathered patient data for interpretation by physician.
    • Taught patients about medications, procedures, and care plan instructions.
    • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
    • Verified patient insurance coverage and collected required co-payments.
    • Obtained and documented patient medical history, vital signs and current complaints at intake.
    • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
    • Completed EKGs and other tests based on patient presentation in office.
    • Prepared lab specimens for diagnostic evaluation.
    • Explained procedures to patients to reduce anxieties and increase patient cooperation.
    • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
    • Measured patient pulse oximetry.
    • Helped improve patient outcomes by educating and advising on relevant treatments and care.
    • Liaised with patients and addressed inquiries, appointment requests and billing questions.
    • Implemented care and efficiency improvements to support and enhance office operations.

Education

Medical Coding And Billing

National American University - Rapid City
Rapid City, SD
2013

No Degree - Dual Enrollment

Western Dakota Technical Institute
Rapid City, SD
2002

High School Diploma -

Central High School
Rapid City, SD
05.2003

Skills

  • Information Updates
  • Report Generation
  • Telephone Etiquette
  • Active Listening
  • Client and Family Interviews
  • Maintaining Client Records
  • Issue Reporting
  • Relationship Building
  • Client Needs Assessments
  • Customer Service
  • Collaboration and Teamwork
  • Implementing Client Care Plans
  • Attention to Detail
  • Problem-Solving
  • Verbal and Written Communication
  • Safety and Risk Assessments
  • Document Management

Timeline

Customer Service

RMS Screenprinting And Embroidery
11.2021 - Current

Home Daycare Owner

Tristan's Daycare
03.2015 - 11.2021

Medical Assistant

West River Dermatology
10.2014 - 03.2015

Medical Assistant

Rushmore Clinic
11.2012 - 10.2014

Medical Coding And Billing

National American University - Rapid City

No Degree - Dual Enrollment

Western Dakota Technical Institute

High School Diploma -

Central High School

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Tristan Roth