Dynamic leader with extensive experience at Chick-fil-A, excelling in staff management and strategic planning. Proven track record in enhancing productivity and guest satisfaction through effective communication and problem resolution. Committed to staff development, fostering a culture of success, and implementing innovative solutions to drive operational excellence.
In charge of Leadership development in the workplace and helping aspiring team members to find greater success.
Streamline communication groups across the restaurant to ensure business continued to move fluently.
Implementing and creating strategies to increase productivity in the workplace. Focus area on how to keep the Drive Thru a speedy yet accurate process for guests.
Conducting interviews for potential candidates to the restaurant.
Oversee the restaurant as a shift lead and be in charge of all operations at time including Drive Thru, Guest Hospitality, and Kitchen Operations.
Maintained a healthy, and safe work environment for employees.
Enhanced guest experience by resolving disputes promptly, providing fast and accurate service and maintaining a clean restaurant.
Oversaw team member training and development at a high level.
Streamlined communication between leaders and team members to ensure business success and productivity.