Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tristan Sasser

Oroville,CA

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. As well as

a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CNA

Allshifts
11.2022 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

CNA

Clipboard Health
06.2021 - 11.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Certified Nurses Assistant

Nurses Professionals & Healthcare (NPH)
06.2021 - 12.2022
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

+ Edit or add your own

  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.

CNA

Riverside Convalescent Hospital
01.2020 - 08.2020
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Transported patients between rooms and appointments or testing locations.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Resident Living Assistant

Roseleaf Memory Care
12.2019 - 03.2020
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Worked closely with patients suffering from Dementia & Alzheimer’s providing adequate care as well as redirection and assistance in memory care.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Customer Service Representative

California Check Cashing Stores LLC
06.2018 - 12.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Increased customer service success rates by quickly resolving issues.

Cashier Supervisor

The Home Depot
06.2017 - 05.2018
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.

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  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Built positive relationships with customers to increase repeat business.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored areas for security issues and safety hazards.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Education

Certified Nurses Assistant - Certificate Program

Chico Care Earn While You Learn
Chico, Ca
03.2020

High School Diploma -

Prospect High School
Oroville, Ca
06.2015

Skills

  • Supporting Personal Needs
  • Recording Vital Signs
  • Infection Control and Aseptic Procedures
  • Monitoring Patient Progress
  • Companionship and Emotional Support
  • CPR
  • Compassionate caregiver
  • Electronic health records
  • Patient Assessments
  • Compassionate
  • Account oversight
  • Sales processes
  • Account management
  • Patient Management
  • Patient-focused care
  • Tube feedings and medications familiarity
  • Familiar with Medical Terminology

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

CNA

Allshifts
11.2022 - Current

CNA

Clipboard Health
06.2021 - 11.2023

Certified Nurses Assistant

Nurses Professionals & Healthcare (NPH)
06.2021 - 12.2022

CNA

Riverside Convalescent Hospital
01.2020 - 08.2020

Resident Living Assistant

Roseleaf Memory Care
12.2019 - 03.2020

Customer Service Representative

California Check Cashing Stores LLC
06.2018 - 12.2019

Cashier Supervisor

The Home Depot
06.2017 - 05.2018

Certified Nurses Assistant - Certificate Program

Chico Care Earn While You Learn

High School Diploma -

Prospect High School
Tristan Sasser