Summary
Overview
Work History
Education
Skills
Timeline

Tristan Schlarman

Kirkland,WA

Summary

Highly motivated and customer-focused IT professional with years of dedicated MSP-based technical support experience, adeptly supporting diverse business environments. Proven ability in troubleshooting complex hardware, software, and network issues, with strong expertise in Windows Server administration, MS 365, and Dental PMS.

Overview

6
6
years of professional experience

Work History

Driver/Courier

Fedex
02.2025 - Current
  • Deliver outstanding customer service during daily interactions with a diverse client base, professionally addressing inquiries and ensuring a positive experience in a fast-paced, deadline-driven environment.
  • Demonstrate strong ownership by efficiently managing daily routes, consistently meeting delivery/pickup windows, and proactively resolving on-route logistical challenges.
  • Maintain clear communication and a high level of professionalism in all customer-facing scenarios, embodying a service-oriented attitude.

Developer

Spheree.com
10.2023 - 02.2025
  • Managed technical projects, ensuring clear communication and delivering solutions on time, demonstrating an understanding of business processes and system development.
  • Improved web service performance and stability by managing server (AWS) and DNS configurations.

Founder

Wavu.ai
11.2023 - 05.2024
  • Developed and launched an AI-driven project, overseeing all technical and strategic aspects from ideation to initial rollout.

Co-Founder

ByGIG
08.2023 - 01.2024
  • Contributed to the foundational development and strategic planning of a new business venture, focusing on technological solutions.

Independent Web Developer

Self Employed
06.2020 - 10.2023
  • Collaborated effectively with clients to translate requirements into user-centric products, honing communication and consultative skills.
  • Developed dynamic web applications, showcasing problem-solving abilities and technical aptitude.

Technical Support Specialist

3C Technology Solutions
10.2022 - 07.2023
  • Provided comprehensive technical support via phone, email, and remote tools for clients, resolving hardware, software, and network issues.
  • Administered Microsoft 365 environments, including user account creation, license management, configuring Office applications, and troubleshooting Office, Exchange Online, SharePoint, and Teams issues.
  • Deployed, configured, and troubleshot Windows 10/11 desktops and laptops for end-users, ensuring proper setup of Microsoft 365 products and office applications.
  • Managed Windows Server environments, including Active Directory user/group management, DHCP configuration, and DNS record maintenance.
  • Took full ownership of user-reported issues, meticulously logging all interactions and resolutions in Connectwise ticket management system and ensuring completion by SLAs.
  • Deployed and maintained office networks, including managing Untangle NGFW firewalls, ensuring operational stability and security.
  • Consulted with clients to understand their technical needs, guiding them through step-by-step solutions and providing informal user training.
  • Assisted in maintaining hardware and software inventory records for client sites.
  • Engaged in ongoing training and shared knowledge with team members to stay current with emerging technologies and best practices.
  • Provided expert support for dental management and imaging software (Open Dental, Dentrix, Eaglesoft, Carestream, Dexis, Apteryx), resolving issues and optimizing performance.

System Deployment Specialist

3C Technology Solutions
08.2021 - 10.2022
  • Comprehensive PC Assembly and Upgrading: Assembled and upgraded Windows-based PCs, selecting and installing components to build customized systems.
  • System Configuration and Optimization: Configured systems to optimize performance, setting up BIOS/UEFI, installing OS and drivers, and fine-tuning settings.
  • Performance Enhancement: Enhanced PC performance through overclocking, thermal management, and stress testing to ensure stability and efficiency.
  • Troubleshooting and Repairs: Diagnosed and resolved hardware issues, performed repairs, and maintained a well-organized inventory of spare parts.
  • Client Consultation and Custom Solutions: Consulted with clients to provide tailored hardware recommendations and solutions for enhanced productivity and performance.
  • Documentation and Support: Documented assembly procedures and configurations, and provided ongoing support to maximize the benefits of upgraded PCs.

Intern

3C Technology Solutions
06.2019 - 03.2020
  • Assisted senior technicians with hardware diagnostics, software installations, and basic network troubleshooting tasks
  • Gained foundational experience in customer support, system imaging, and IT documentation.

Education

Bachelor of Science - BS - Information Technology Managment

Western Governors University, Salt Lake City, UT
06-2028

High School Diploma - none

Hilliard Darby High School, Hilliard, OH
06-2020

Skills

  • Desktop & End-User Support (Windows 10/11)
  • Hardware/Software Troubleshooting & Configuration (PCs, Laptops, Peripherals)
  • Microsoft 365 Suite Administration (Office, Teams, SharePoint, Exchange Online, OneDrive, User & License Management)
  • Windows Server Administration (Active Directory User/Group Management, Group Policy, DNS, DHCP)
  • Network Support & Troubleshooting (TCP/IP, VPNs, Firewall Management - eg, Untangle NGFW)
  • Ticketing Systems (Connectwise) & Detailed Issue Logging/Documentation
  • Remote Support Tools & Methodologies
  • Customer Service, Communication & User Training
  • System Deployment, Configuration & Optimization

Timeline

Driver/Courier - Fedex
02.2025 - Current
Founder - Wavu.ai
11.2023 - 05.2024
Developer - Spheree.com
10.2023 - 02.2025
Co-Founder - ByGIG
08.2023 - 01.2024
Technical Support Specialist - 3C Technology Solutions
10.2022 - 07.2023
System Deployment Specialist - 3C Technology Solutions
08.2021 - 10.2022
Independent Web Developer - Self Employed
06.2020 - 10.2023
Intern - 3C Technology Solutions
06.2019 - 03.2020
Western Governors University - Bachelor of Science - BS, Information Technology Managment
Hilliard Darby High School - High School Diploma, none

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Tristan Schlarman