Tristan Small
Grandview,MO
Summary
Overview
9
9
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Express Package System, Inc.
07.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Sales Associate
TruGreen
06.2024 - 07.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted satisfaction levels through exceptional service, addressing concerns promptly, and providing a positive customer experience.
- Handled card transactions efficiently while adhering to company money handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the industry.
Lawn Care Technician
TruGreen
03.2024 - 06.2024
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Maintained routine landscaping schedules to boost lawn health.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Developed lasting customer relationships and grew network over time.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
- Collaborated with team members to complete large-scale projects within time constraints.
- Diagnosed lawn and garden issues and recommended targeted solutions.
Catering Manager/Catering Director
McAlister's Deli
01.2023 - 02.2024
- Planning and organizing catering events, including menu selection, logistics, and staffing
- Communicating with clients to understand their needs and preferences
- Coordinating with restaurant management to meet supply and equipment needs
- Overseeing catering staff, including training, and scheduling
- Handling customer inquiries and resolving any issues that arise during events
- Maintaining high standards of food safety and sanitation.
Delivery Driver
Pizza Hut
09.2022 - 04.2023
- Delivering orders to customers promptly and accurately
- Safely operating a vehicle and obeying traffic laws
- Maintaining cleanliness and organization of the delivery vehicle
- Collecting payment from customers, if required
- Providing excellent customer service by being courteous and professional
- Confirming orders are complete and accurate before leaving the restaurant
- Communicating effectively with the restaurant staff and customers
- Adhering to company policies and procedures regarding delivery operations.
Delivery Driver
Sherwin-Williams
06.2020 - 11.2022
- Performing routine vehicle inspections and reporting any malfunctions or damage of work vehicles to management
- Utilize a work device, such as a handheld computer or smartphone, equipped with software that determines delivery, pick-up, and drop-off schedules
- This device may also provide navigation assistance to efficiently navigate between stores and job sites
- Communicating effectively with customers, store personnel and dispatch regarding delivery schedules, product availability, and any issues or concerns that may arise during the delivery process
- Adhering to strict weight limits for the delivery vehicle, ensuring that the load does not exceed 3,200-3,500 pounds (depending on vehicle) and to comply with safety regulations and vehicle capacity limits
- Loading and unloading delivery vehicles with products using proper lifting and handling techniques to prevent injury and damage to the merchandise
- Assessing accuracy and completeness of orders before departure, verifying that all items are accounted for and securely
- Following predetermined delivery routes and schedules, barring any necessary changes to said routes/schedules due to cancelations or heavy traffic
- Safely transporting paint and related products to customers locations by adhering to all safety regulations and company policies related to driving, handling hazardous materials, and delivery operations, prioritizing the well-being of oneself and others on the road
- Update delivery statuses and provide real-time tracking information allowing customers, store personnel and dispatch to monitor the progress of deliveries
- Coordinating any necessary route/schedule changes with Dispatch
- Rendering exceptional customer service by being courteous and professional during deliveries, assisting customers with inquiries, to provide satisfaction with delivered products
- Maintain confidentiality and security of customer information adhering to company policies and procedures regarding data privacy and protection
- Troubleshoot any technical issues with the work device and report malfunctions or software glitches to the appropriate personnel for resolution
- Maintaining cleanliness and organization of the delivery vehicle, including regular inspection and upkeep to accomplish a safe and reliable operation.
Warehouse Associate
Amazon.com
10.2019 - 04.2020
- Warehouse Associate responsibilities/training included splitting, small sort, inbound, cart loads, wrapping, staging, standard scanning, pallet building, and flow scanning.
Night Stocker
Hy-Vee, Inc.
10.2018 - 03.2019
- Simple night stocking of products and 'fronting' of items at the end of the shift
- Seasonal work.
Loader/Unloader
UPS
02.2018 - 03.2018
- High volume workload plus an extremely fast work environment
- Left my body sore, but you get over that by the middle of the third week
- Could handle the workload fine, although the environment provided very little space to utilize motor functions in the safest most organic manner
- All together a good company to work for.
Server/Waiter
Waffle House
08.2017 - 01.2018
- Great workplace with good management
- Understaffed but we got by
- Basic food service job
- Not much to say other than I had a great work experience there and got to leave on good terms with a great team.
Co-Founder
Abstract Zero
08.2016 - 06.2017
- An acquaintance invited me to become a part of a media production company he was starting
- He asked if I was interested in becoming a partner and offered to pay me for every hour worked on each commission piece produced
- Business was good and quite steady for a long while until founder found himself with medical, and automobile troubles that set his finances back and the project was put on indefinite hiatus.
Lead Freezer Stock
Oddballs Salvage
06.2015 - 08.2015
- I was lead freezer stock and as such was solely responsible for the stocking, cleaning, and correct product pricing of four large freezers in the grocery section of the Bargain Factory warehouse
- This involved the implementation of manual and electric palette-jacks to transport product from the walk-in freezer on the second floor to the customer freezers downstairs
- Subsequently this meant I was also responsible for the organization and storage efficiency of the walk-in freezers palettes.
Education
GED -
Grandview High School
MO05.2011
Skills
- Pallet Jack
- Food Preparation
- Load & Unload
- Restaurant experience
- Warehouse experience
- Retail Sales
- Cash handling
- Communication skills
- Customer service
- Catering
- Food Safety
- Food handling
- Lawn Care
- Food Service
- Deliveries
- Sales
Certification
- Drivers License, 01/01/24, 01/01/30
- Food Handler Certification, 10/01/23, 10/01/26
- Class E, 03/01/24, 01/01/31
Timeline
Amazon Delivery Driver
Express Package System, Inc.
07.2024 - Current
Sales Associate
TruGreen
06.2024 - 07.2024
Lawn Care Technician
TruGreen
03.2024 - 06.2024
Catering Manager/Catering Director
McAlister's Deli
01.2023 - 02.2024
Delivery Driver
Pizza Hut
09.2022 - 04.2023
Delivery Driver
Sherwin-Williams
06.2020 - 11.2022
Warehouse Associate
Amazon.com
10.2019 - 04.2020
Night Stocker
Hy-Vee, Inc.
10.2018 - 03.2019
Loader/Unloader
UPS
02.2018 - 03.2018
Server/Waiter
Waffle House
08.2017 - 01.2018
Co-Founder
Abstract Zero
08.2016 - 06.2017
Lead Freezer Stock
Oddballs Salvage
06.2015 - 08.2015
GED -
Grandview High School
- Drivers License, 01/01/24, 01/01/30
- Food Handler Certification, 10/01/23, 10/01/26
- Class E, 03/01/24, 01/01/31
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