Tristan Trejo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Best Buy
09.2019 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Fast Food Worker
Chic-fil-a
04.2014 - 09.2017
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Made change and returned correct cash and coin to patrons.
Education
High School Diploma -
Hot Springs World Class High School
Hot Springs, AR05.2017
Skills
- Project Management
- Senior Leadership Support
- Data Evaluation
- Customer Service and Assistance
- Good Communication Skills
- Problem Resolution
- Technology Features
Timeline
Customer Service Specialist
Best Buy
09.2019 - 01.2023
Fast Food Worker
Chic-fil-a
04.2014 - 09.2017
High School Diploma -
Hot Springs World Class High School
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