Hi, I’m
Tristan Webster
Grayson,United States
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences as well as an Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
years of professional experience
11
years of post-secondary education
Work History
Warby Parker
Sales Advisor
03.2024 - Current
Job overview
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated favorable contracts with suppliers, securing cost-effective deals that positively impacted company profits.
- Collaborated with cross-functional teams to identify and address customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed appointment scheduling for eye exams, ensuring timely follow-up visits for patients needing prescription updates or adjustments.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Urban Outfitters, Inc.
Sales Associate
06.2023 - 02.2024
Job overview
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Speedy Studio
Audio Engineer Intern
1 2023 - Current
Job overview
- Regulated volume level and sound quality during recording sessions.
- Enhanced sound quality and added various sound effects to recordings.
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Prepared for recording sessions by selecting and setting up microphones.
- Worked with video editors to synchronize audio with video segments.
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Recorded speech and music in digital formats.
- Maintained and repaired sound equipment.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Collaborated with artists, producers and engineers to create audio recordings.
- Prepared, packed and transported audio equipment for events and location shoots.
- Mixed voices, music and taped sound effects for live performances and pre-recorded events.
- Operated and troubleshot sound systems for various events.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
Aritzia
New Store Opener (Temporary)
06.2022 - 07.2022
Job overview
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Apple
Apple Advisor
01.2021 - 06.2022
Job overview
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Utilized diagnostic tools to identify and solve variety of technical issues.
- Multi-tasked Mac systems while providing service and resolving customer issues, questions, comments or concerns.
- Managed call flow to respond to technical support needs of customers.
- Referred unresolved customer grievances to designated departments for further investigation.
- Researched and identified solutions to technical problems.
- Analyzed trends to document emerging issues
Education
Georgia State UniversityAtlanta, GA
Bachelor of Science from Music Business
08.2018 - Current
Grayson Technical SchoolLoganville, GA
High School Diploma
08.2016 - 05.2018
Grayson High SchoolLoganville, GA
High School Diploma
08.2014 - 05.2018
Skills
Voice recording
Audio Mixers
Troubleshooting
Digital sound editing
Pro Tools expertise
Logic Pro X
Attention to Detail
Dependable and Responsible
Critical Thinking
Exceptional customer service
Desktop support
Mac systems
Software diagnosis
Customer service expert
Decision-Making
Professionalism
Multitasking
Customer Service
POS Software
Timeline
Sales Advisor
Warby Parker
03.2024 - Current
Sales Associate
Urban Outfitters, Inc.
06.2023 - 02.2024
New Store Opener (Temporary)
Aritzia
06.2022 - 07.2022
Apple Advisor
Apple
01.2021 - 06.2022
Georgia State University
Bachelor of Science from Music Business
08.2018 - Current
Grayson Technical School
High School Diploma
08.2016 - 05.2018
Grayson High School
High School Diploma
08.2014 - 05.2018
Audio Engineer Intern
Speedy Studio
1 2023 - Current