Winteam
Tristan Wellwood
National Account Manager
Corpus Christi,Texas
Summary
Self-motivated Management Professional with over 4 years directing service & security operations, building valuable client relationships, and developing high-performance teams to achieve business goals. Following budgets and managing resources to increase profitability. Instructional Leader, committed to maintaining the highest standards of quality, performance, compliance, and training. Seeking to advance organizational and financial objectives, using relevant experience and skill set.
Overview
4
4
years of professional experience
Work History
National Account Manager
Securitas Security Services USA
Corpus Christi, TX
04.2023 - Current
- Identified profitable business leads and built pipeline of prospective customers.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Decreased process lags and managed 7 national account representatives spanning 5 states.
- Managed budgets for multiple regions to maintain profitability at each location serviced.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Resolved complex problems to positively impact sales and business direction.
Account Manager
GardaWorld Security
Kyle, TX
08.2022 - 04.2023
- Hired, trained, counseled, and scheduled all security employees at client site.
- Maintained relationships with the client to improve customer satisfaction.
- Managed schedules to reduce overtime and increase profitability.
- Improved employee morale to help with retention and turnover.
Service Manager
Allied Universal
San Antonio, TX
11.2021 - 08.2022
- Train new hires to attain/exceed business targets on a consistent basis, ensuring personnel is fully equipped with knowledge, tools, and skills needed to perform effectively
- Utilize effective planning and organization to create employee work schedules, ensuring optimal staffing levels to sustain high demand
- Oversee employee interviewing and hiring, selecting the most suitable candidates for company integration
- Supervise security professionals in achieving high productivity levels, regulatory compliance, and service excellence
- Create and maintain client relationships through building meaningful rapport, establishing trust, and providing ongoing support
- Effectively manage departmental budget, employing cost-reduction methods such as minimizing employee overtime to ensure financial responsibility
- Direct client billing & invoicing, ensuring payments are received on time and that clients are properly covered
Operations Manager
Allied Universal
Orange, CA
05.2020 - 11.2021
- Directed employee recruiting, hiring, and staffing for 80 divisional accounts, using HR knowledge to procure apposite talent
- Managed and processed payroll using WinTeam, making sure all employees were paid correctly, on time, and with the proper tax withholdings/deductions
- Utilized both the proactive and reactive approach to optimize scheduling, training, and compliance monitoring
- Leveraged effective communication, emotional intelligence, and conflict resolution skills to settle employee disputes with tact & diplomacy
- Conducted root cause analysis to determine areas for improvement, devising & implementing methods to increase process efficiency, eliminate discrepancies, boost productivity, and enhance system effectiveness
Field Manager
Allied Universal
Orange, CA
01.2020 - 05.2020
- Leveraged organizational, multitasking, and time management skills to ensure tasks were completed by deadline, some of which included initiating workers’ compensation claims, delivering security equipment, and staffing posts
- Used domain expertise and instructional techniques to effectively train newly hired security personnel
- Remained abreast of company policies, procedures & best practices to maximize performance quality, consistency, and efficiency
Patrol Supervisor
Allied Universal
Customer Service Specialist, Front Desk Agent, Raft Attendant
Delaware North Parks & Resorts
Education
High School Diploma - undefined
Oak Ridge High School
Security Guard Training & Certification, Allied Universal San Antonio - undefined
Security Guard Training & Certification, Allied Universal California - undefined
Skills
Core Competencies
Interviewing capability
Active Listening
Problem-Solving
Training and Development
Excellent Communication
Teamwork and Collaboration
Software Proficiency
MS Office
Decision-Making
Planning and Coordination
Flexible and Adaptable
Organization and Time Management
Software
Oracle BI
Lenel
Timeline
National Account Manager
Securitas Security Services USA
04.2023 - Current
Account Manager
GardaWorld Security
08.2022 - 04.2023
Service Manager
Allied Universal
11.2021 - 08.2022
Operations Manager
Allied Universal
05.2020 - 11.2021
Field Manager
Allied Universal
01.2020 - 05.2020
Patrol Supervisor
Allied Universal
Customer Service Specialist, Front Desk Agent, Raft Attendant
Delaware North Parks & Resorts
High School Diploma - undefined
Oak Ridge High School