Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tristan Whitworth

Temple,TX

Summary

Sociable Manager skilled at operating fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean restaurants according to SOPs, comprehensive experience and knowledge of spec, training, scheduling, mentoring and team member development.

Overview

16
16
years of professional experience

Work History

Assistant General Manager

Buffalo Wild Wings
Temple, Texas
06.2021 - Current
  • Greet customers, answer questions and recommended specials, beer and desserts to increase profits.
  • Operate POS terminals to input orders, split bills and calculate totals.
  • Satisfy customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promote desserts, appetizers and specialty drinks to optimize sales.
  • Collaborate with host, servers, cook and bartenders to give the best service they can provide..
  • Enforce minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Created a cleaning breakdown of the store and assigned an employee to that area and deemed it their AOR.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Ensuring staff members are ringing in items correctly into the POS to ensure guest receive the best service during their visit.
  • Monitor customer movements and quickly cleared empty tables for future customers.
  • Provide training, guidance, and support to staff members on proper procedures and policies.
  • Maintain accurate records of employee attendance, payroll information, sales figures.
  • Provide items requested by customers, including sauces and drink refills.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Process customers' payments and provided receipts.
  • Manage daily and weekly operations of the store, including scheduling and supervising staff.
  • Check with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulate within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Lead team in carrying out day-to-day tasks with customer service program in mind.
  • Cross train employees on additional job positions to maintain coverage of roles.
  • Recruit and hire qualified candidates to fill open positions.
  • Complete thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicate company directives and programs to employees and ensure all follow-up items were completed accurately and timely.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Lead team meetings and one-on-one coaching sessions to continuously improve performance.
  • Monitor staff performance and addressed issues.
  • Perform scheduled inventory counts and supply audits.
  • Coordinated inventory, stocking and ordering.
  • Verified pricing and computed product totals to complete detailed invoices.
  • Delegate work to staff, setting priorities and goals.

Server/Training Coordinator

Cracker Barrel
Temple, TX
06.2017 - 05.2021
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Prepared and served cold, hot and Crafted Coffee beverages to guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Server Trainer

Server/Key Manager

Chili's Grill & Bar
Temple, TX
03.2008 - 12.2016
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Server Trainer.

Education

High School Diploma -

Waco High School
Waco, TX
05.2003

Skills

  • Menu knowledge
  • Table Bussing
  • Price memorization
  • Food safety understanding
  • Menu memorization
  • Dining customer service
  • Table setting arrangements
  • Food inspection
  • Special dietary requirements
  • High-volume dining
  • Point of Sale (POS) system operations
  • Safe food handling
  • Quality control
  • Money Handling
  • Food prep
  • Host
  • Expeditor
  • People pleaser

Timeline

Assistant General Manager

Buffalo Wild Wings
06.2021 - Current

Server/Training Coordinator

Cracker Barrel
06.2017 - 05.2021

Server/Key Manager

Chili's Grill & Bar
03.2008 - 12.2016

High School Diploma -

Waco High School

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Tristan Whitworth