Tristan Womble
Altha,FL
Summary
Detail-oriented professional with expertise in collecting and verifying patient demographic and insurance information, as well as preparing and maintaining comprehensive medical records. Proficient in medical terminology and skilled in classifying diagnostic procedures, treatments, and medications to ensure accuracy and compliance. Committed to delivering the highest quality of care while providing exceptional customer service, fostering a supportive environment for patients and healthcare teams. Strong organizational skills and a passion for enhancing patient experiences drive a relentless pursuit of excellence in healthcare administration.
Overview
14
14
years of professional experience
Work History
Medical Chart Auditor
Alabama Cancer Care
11.2023 - Current
- Identified discrepancies in documentation, ensuring accuracy and completeness of patient records.
- Collaborated with healthcare professionals to resolve chart-related issues effectively.
- Developed training materials to enhance staff understanding of auditing processes.
- Analyzed audit findings to provide actionable insights for quality improvement initiatives.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations during all stages of the auditing process.
- Ensured timely completion of audit projects through effective planning and prioritization, meeting organizational deadlines consistently.
- Conducted regular reviews of audit findings, presenting results to management for informed decision-making purposes.
- Generated and maintained statistical data related to medical records.
- Researched and resolved medical record discrepancies.
- Input data into computer programs and filing systems.
- Verified accuracy of patient information in medical records.
Triage Medical Assistant
Alabama Cancer Care
09.2022 - 11.2023
- Conducted patient triage assessments to prioritize care based on urgency and medical needs.
- Collaborated with healthcare providers to ensure accurate patient information and effective communication.
- Managed electronic health records, maintaining data integrity and ensuring compliance with privacy regulations.
- Streamlined patient intake processes, enhancing overall efficiency in clinic operations.
- Coordinated follow-up appointments, ensuring continuity of care for patients post-visit.
- Analyzed workflow patterns to identify bottlenecks, recommending solutions to enhance service delivery efficiency.
- Assisted in emergency situations by providing crucial support to physicians during life-saving procedures, contributing to positive outcomes.
- Maximized accuracy of insurance verification processes by thoroughly reviewing coverage details before submitting claims.
- Ensured proper handling of confidential information by maintaining strict compliance with HIPAA regulations and clinic privacy policies.
- Enhanced patient care by assisting physicians in examinations, diagnostic tests, and treatment plans.
- Supported clinic administration tasks such as scheduling appointments, updating patient records, and coordinating referrals to specialists when necessary.
- Maintained a safe and sanitary work environment through strict adherence to infection control protocols and proper disposal of biohazardous waste.
- Demonstrated excellent problem-solving skills when addressing complex patient concerns or navigating unexpected challenges during shifts.
- Facilitated timely communication between patients and healthcare providers by promptly relaying pertinent information.
- Ensured accuracy in medical records by diligently documenting patients'' symptoms, vitals, and medical history.
- Reduced wait times for patients by maintaining an organized triage system that prioritized based on urgency levels.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Front Desk Receptionist
Alabama Cancer Care
01.2021 - 09.2021
- Managed multi-line phone systems to efficiently direct calls and inquiries.
- Coordinated appointment scheduling for staff and clients, optimizing daily workflows.
- Assisted visitors with check-in procedures, ensuring a welcoming environment.
- Maintained accurate records of incoming and outgoing correspondence for effective tracking.
- Trained new front desk staff on company policies and customer service standards.
- Developed process improvements for front desk operations, enhancing efficiency and service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Front Desk Receptionist
Southern Orthopedic Specialists
10.2019 - 12.2019
- Oversaw daily administrative tasks, ensuring smooth office operations and timely communication.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Registration Clerk
Bay Radiology & Associates
06.2017 - 10.2019
- Ensured compliance with healthcare regulations and organizational policies during registration processes.
- Processed patient registrations and maintained accurate records in electronic health systems.
- Collaborated with multidisciplinary teams to streamline patient intake procedures for improved workflow.
- Trained new staff on registration protocols and system navigation to enhance operational efficiency.
- Resolved patient inquiries and concerns promptly, fostering positive experiences during the registration process.
- Monitored and updated patient information to maintain data integrity across multiple platforms.
- Implemented best practices for data entry, resulting in reduced errors and increased accuracy in records management.
- Assisted in developing training materials for staff development, contributing to continuous improvement initiatives.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
Front Desk Receptionist
Advanced Urology Institute
06.2011 - 06.2017
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Trained new front desk staff on company policies and customer service standards.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
A. Crawford Mosley High School
Panama City, FL06-2010
Skills
- Organizational growth
- Critical thinking
- HIPAA compliance
- Continuous improvement mindset
- Medical record review expertise
- Medical terminology proficiency
- Electronic health records management
- Teamwork and collaboration
- Attention to detail
- Customer service
- Time management
- Multitasking
Timeline
Medical Chart Auditor
Alabama Cancer Care
11.2023 - Current
Triage Medical Assistant
Alabama Cancer Care
09.2022 - 11.2023
Front Desk Receptionist
Alabama Cancer Care
01.2021 - 09.2021
Front Desk Receptionist
Southern Orthopedic Specialists
10.2019 - 12.2019
Registration Clerk
Bay Radiology & Associates
06.2017 - 10.2019
Front Desk Receptionist
Advanced Urology Institute
06.2011 - 06.2017
High School Diploma -
A. Crawford Mosley High School
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