Summary
Overview
Work History
Skills
Timeline
Generic

Tristan 'Alexander' McConnell

Eads,TN

Summary

Seasoned leader with a proven track record, adept in inventory control and customer complaint resolution. Spearheaded initiatives improving operational efficiency and customer satisfaction. Skilled in CRM software and interpersonal communications, consistently ensuring compliance with safety standards and enhancing team performance.

Overview

9
9
years of professional experience

Work History

Customer Service Lead

PetSmart Charities
Memphis, TN
04.2024 - 12.2024
  • Reconciled daily cash transactions and reported discrepancies to the Loss Prevention Manager, ensuring accurate register refills for the next day.
  • Monitored inventory levels and ensured the safety and health of animals in care.
  • Monitored customer satisfaction levels through direct interactions, ensuring adherence to state safety and company standards.
  • Led daily operations requiring extensive physical activity, walking 10 miles each day.
  • Closed store independently every night for 8 months, ensuring security and operational efficiency.
  • Monitored store operations to ensure compliance with safety standards, including maintaining a clean grooming floor and readiness of fire safety tools, and reported findings to leads.
  • Ensured the well-being of fish, reptiles, birds, hamsters, and small animals, addressing any health issues promptly.
  • Transported sick animals to the pet hospital and administered prescribed medications.
  • Fulfilled online orders for in-store pickup, shipping, and delivery, ensuring timely and accurate customer receipt.
  • Reviewed monthly informational and safety training videos to stay updated on new store items and protocols.

Lead Shift Supervisor

R.E.I.
07.2023 - 12.2023
  • Shift supervisor over teams of 10-26 coworkers
  • Daily closing procedures included cash handling, cash to safe procedures, order writing over multiple departments
  • Acted as closing keyholder
  • Ensured a safe and sanitary work environment and customer experience by adhering to OSHA guidelines

Assistant Manager

Trader Joe’s
01.2022 - 05.2023
  • Shift supervisor over teams of 16-36 coworkers
  • Daily closing procedures included cash handling, cash to safe procedures, order writing over multiple departments
  • Acted as closing keyholder
  • Ensured a safe and sanitary work environment and customer experience by adhering to OSHA guidelines
  • Monitored truck transport

Building Operations

Lander’s Center Arena
02.2016 - 01.2020
  • Worked with and built from blueprints, drawings, schematics
  • For concerts and events, our team assembled stages, maintained catwalk speaker systems, created a safe work environment at every level with strict OSHA adherence
  • Supervised arena flooding, team sporting events building and maintenance

Skills

  • Former piano transporter
  • SOM ordering system
  • Customer complaint resolution
  • Online order fulfillment
  • Quality assurance
  • Payment processing
  • Inventory control
  • Truck transport tasks and procedures
  • Staffing oversight
  • Order management
  • Inquiry requests
  • Cash handling
  • Appointment scheduling inquiries
  • Training material updates

Timeline

Customer Service Lead

PetSmart Charities
04.2024 - 12.2024

Lead Shift Supervisor

R.E.I.
07.2023 - 12.2023

Assistant Manager

Trader Joe’s
01.2022 - 05.2023

Building Operations

Lander’s Center Arena
02.2016 - 01.2020

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Tristan 'Alexander' McConnell