Tristan Phan
Richardson,TX
Summary
Customer-oriented IT Specialist with many years of experience in industries. Offering expertise in managing help desk operations, data rooms, software, hardware, network infrastructure, project implementation, and training to drive productivity and growth. Collaborative and team-oriented to achieve organizational goals and maintain positive professional relationships.
Overview
8
8
years of professional experience
Work History
Help Desk
Liberty Mutual Insurance
Plano, TX
01.2024 - Current
- Troubleshooting
- Service Now
- Jira
- Mac/Windows Operating Systems
- Networking
- Configuration and Maintenance
- Data Analysis
Patient service supervisor
Baylor Scott & White Health
Garland, TX
01.2023 - 01.2024
- Epic training
- Analyzing Medical Records for Accuracy
- Insurance Verification
- Resolving patient service conflicts
- Coordinating events and meetings
Patient Service Specialist
UT Southwestern Medical Center
Dallas, TX
05.2020 - 12.2022
- Insurance Verification
- Precise and accurate for billing and reimbursement purposes
- Epic
- Benefits Collection
Help Desk Support
IU canvas
Indianapolis, IN
04.2016 - 03.2019
- Troubleshooting problems
- Help Desk Support
- Microsoft Office
- Apple iOS System
- Hardware resolutions
Education
some college - computer science
iupui
Indianapolis, IN07.2018
High school diploma -
Avon High School
Avon, IN06-2013
Skills
- ServiceNow
- Operating Systems
- Microsoft Windows
- Computer Networking
- Android
- Help Desk
- Remote Access Software
- Software Troubleshooting
- Troubleshooting
- IT Support
- Technical Support
- Azure
- Microsoft Windows Server
- ConnectWise
- Windows
- IT
- Desktop support
- Mac OS
- IOS
- Epic
- Time management
- Communication skills
- Customer service
- Computer skills
- Organizational skills
- Typing
- Front Desk Operations
- Helpdesk administration
- Desktop and laptop expert
- Desktops, Laptops, and Mobile Devices
- Remote desktop services and support
- Friendly and Helpful
Timeline
Help Desk
Liberty Mutual Insurance
01.2024 - Current
Patient service supervisor
Baylor Scott & White Health
01.2023 - 01.2024
Patient Service Specialist
UT Southwestern Medical Center
05.2020 - 12.2022
Help Desk Support
IU canvas
04.2016 - 03.2019
some college - computer science
iupui
High school diploma -
Avon High School
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