Problem Solver with extensive troubleshooting experience looking for an IT position with an interest in Network Administration. Emphasis on customer satisfaction.
Overview
7
7
years of professional experience
Work History
Supervisor
85c Bakery Cafe
Pleasanton, CA
07.2021 - Current
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
Forecasting sales and ordering and organizing my team effectively
COVID-19
Break From Employment to Focus on School Full Time
04.2020 - 07.2021
Supervisor
Panda Express
Hayward, CA
09.2017 - 04.2020
Consistently managed deadlines, team shortfalls, and productivity
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness
Education
Bachelor of Science - Computer Science
CSU East Bay
Hayward, CA
06.2021
Skills
LAN Switching/HUB Technologies
Background in modding and overclocking CPUs
Cloud Backups with SQL
Programming in C, Java, Python, and JavaScript
Creating and Implementing Processes and procedures
Microsoft Office Suite
Training and mentoring
Goal-Oriented
Quick Learner
Timeline
Supervisor
85c Bakery Cafe
07.2021 - Current
COVID-19
Break From Employment to Focus on School Full Time
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